Danielle Slater
Reseda,USA
Summary
Skilled Home Health Intake Coordinator with 4+ years of experience in healthcare administration, specializing in patient care coordination and data management. Proven ability to enhance team productivity and ensure compliance with clinical protocols. Experienced in managing sensitive information and providing exceptional support to clinical staff. Strong background in customer service and patient interaction, complemented by a Bachelor's in Public Health and relevant certifications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Intake Coordinator
VNA Health
05.2019 - 08.2025
- Coordinates field clinicians and patient visits in accordance with policies, processes and EMR. Under the direction of the Clinical Team Manager, schedules Team clinicians to assure continuity of patient care, efficient utilization of services, and compliance with physician orders and payer authorization.
- Responsible for maintaining ongoing and accurate communication with Team Member and Clinical Team Manager regarding patient visit schedules.
- Assures timely completion of individual Team Member schedules within established time parameters and in consideration of Team Member productivity expectations.
- Accesses patient and clinician schedules, authorizations, and physician orders to determine appropriate visit schedules under the direction of the Clinical Team Manager.
- Handle non-routine and sensitive information, ensuring complete confidentiality.
- Gather and analyze statistical data as needed to ensure the Manager and Home Health Director has accurate and easily understandable data.
- Perform accurate data entry and runs reports as needed.
- Provide assistance to the clinical staff, and Manager, preserving the confidential nature of items of which he/she has knowledge.
- Professionally and compassionately answer high volume of telephone inquiries and channels calls or messages to appropriate home health/hospice staff. Tracks down staff members as needed.
- Provide clerical support to the clinical team whenever needed including written communication with patients, providers, etc.
- Manages in-house medical supplies for field staff.
- Fill in-house supply order requests from clinicians.
CNA - Certified Nursing Assistant
Camarillo Healthcare Center
05.2022 - 12.2022
- Responsible for helping patients with ADLs, such as bathing, grooming, toileting, eating, and transferring. Feeding patients and documenting their food and liquid intake. Checking and recording vital signs as well as reporting to the RN on duty. Reliable, service-focused nursing professional with excellent patient-care and charting skills.
Customer Service Receptionist
WDC Kitchen & Bath Center
08.2016 - 04.2019
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Oversaw inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Received and routed business correspondence to correct department or staff member.
- Scheduled office meetings and client appointments for a team of 14 professional sales people.
- Sold and received payment for store inventory.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Internship
ONEgeneration
01.2018 - 05.2018
- Assisted elderly patients with Alzheimer's, dementia, and other cognitive conditions.
- Participated in physical and cognitive stimulation events for elders.
- Attended and engaged in physical therapy sessions on proper safety when moving patients.
- Front desk patient and volunteer customer service and data entry.
Preschool Science Teacher
Hightouch Hightech
08.2014 - 06.2016
- Consistently received positive teacher evaluations from students.
- Successfully improved student participation in the classroom through integration of creative role-playing exercises.
- Developed program to work with students and increase interest in higher learning.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
- Encouraged good behaviors using the positive reinforcement method.
- Instructed children on proper health and personal habits.
Education
Bachelor's - Public Health
California State University-Northridge
Northridge, CA05.2018
Nursing Assistant (Certified) - undefined
Ventura College
Ventura, CA05.2022
High School Diploma - undefined
Granada Hills Charter High School
Granada Hills, CA01.2013
Skills
- Multi-line phone systems
- Phone and email etiquette
- Patient scheduling
- Follow-up skills
- Customer service
- Effective communication
- Time managment
- Problem solving
- Attention to detail
- Electronic health records (EHR) management
- Data collection
- Medicare and insurance
- HIPAA
- Maintaining patient confidentiality
- Computer operation
- Inventory management
- Multitasking and organization
- Self-direction
- Teamwork
- Patient Care
Certification
- Certified Nursing Assistant
- Emergency Medical Technician - July 2016 to August 2016 at Simi Valley Adult School and Career Institute
- CPR Certification
- First Aid Certification
Timeline
CNA - Certified Nursing Assistant
Camarillo Healthcare Center
05.2022 - 12.2022
Home Health Intake Coordinator
VNA Health
05.2019 - 08.2025
Internship
ONEgeneration
01.2018 - 05.2018
Customer Service Receptionist
WDC Kitchen & Bath Center
08.2016 - 04.2019
Preschool Science Teacher
Hightouch Hightech
08.2014 - 06.2016
Nursing Assistant (Certified) - undefined
Ventura College
High School Diploma - undefined
Granada Hills Charter High School
Bachelor's - Public Health
California State University-Northridge