Danielle Slatten
Veterinary Technician
Ashburn,VA
Summary
I am moving to Arizona at the end of July, so am looking for a new job in Tucson. I am a highly motivated, quick learning, and well-organized team player who has been working in the customer service field for almost 10 years. I pay attention to detail, and am able to handle multiple tasks, and have a strong commitment to providing quality customer service. I am also dependable, responsible, and reliable. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Veterinary Assistant
Catoctin Veterinary Clinic
Leesburg, VA
09.2021 - Current
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Educated clients on post-surgical care and nutrition.
- Prepared and administered diets and feedings according to instructions.
- Prepared animals for surgical procedures.
- Restrained animals for examination and treatment.
- Monitored vital signs and provided nursing care for animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Followed safety protocols for handling animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Kept detailed records of animal treatments and medications.
Lead Veterinary Assistant
Banfield Pet Hospital
Leesburg, VA
10.2017 - 08.2021
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Monitored vital signs and provided nursing care for animals.
Server
Alamo Drafthouse | Alamo Drafthouse Cinemas
Ashburn, VA
10.2016 - 10.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Documented orders accurately to track sales and properly bill guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Answered customers' questions, recommended items, and recorded order information.
Daycare Attendant
Healthy Hound Playground
Herndon, VA
04.2017 - 08.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through appropriate discipline.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Protected animals from care errors by maintaining clear and secure tags.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
Sales Associate
Calvin Klein
Leesburg, VA
01.2015 - 03.2016
- Processed all forms of customer transactions.
- Inventory management during seasonal turnover.
- Reconciled sales against cash register balance for all transaction types as part of nightly close process.
- Assisted manager with nightly store close and cash count for evening bank deposit.
- Handled customer service matters regarding billing concerns, sales returns and exchanges, and applicable use of discounts.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Science - Biology
Northern Virginia Community College
Advanced Diploma - General Studies
Stone Bridge High School
09.2012 - 6 2016
Associate Degree - Veterinary Technology
Penn Foster College
Scottsdale, AZ 07.2021 - Current
Skills
Excellent Customer Service Skills
Veterinary Technician — Highly ProficientMicrosoft OfficeKnowledge of various cash register systemsExcellent multi-tasking ability
Self-Motivated
Good Telephone Etiquette
Remote learning
Teamwork and Collaboration
Organization and Time Management
Dependable and Responsible
Documentation skills
Active Listening
Excellent Communication
Problem-Solving
File and records management
Training and Development
Scheduling
Cash register systems
Basic math skills
Money handling
Timeline
Veterinary Assistant
Catoctin Veterinary Clinic
09.2021 - Current
Associate Degree - Veterinary Technology
Penn Foster College
07.2021 - Current
Lead Veterinary Assistant
Banfield Pet Hospital
10.2017 - 08.2021
Daycare Attendant
Healthy Hound Playground
04.2017 - 08.2017
Server
Alamo Drafthouse | Alamo Drafthouse Cinemas
10.2016 - 10.2017
Sales Associate
Calvin Klein
01.2015 - 03.2016
Advanced Diploma - General Studies
Stone Bridge High School
09.2012 - 6 2016
Associate of Science - Biology
Northern Virginia Community College