Danielle Smania
Business Owner
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Proficient Assistant Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in conflict resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Dani Smania Nails
02.2014 - Current
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Consulted with customers to assess needs and propose optimal solutions.
Restaurant Server/Training Assistant
The Original Sunrise Cafe
06.2013 - 04.2019
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
GED -
College of Western Idaho
Nampa, ID 05.2001 -
Skills
- Health and safety
- Employee Training
- Appointment Scheduling
- Knowledge of Aloha POS
- Upselling Services
- Schedule Preparation
Certification
TIPS Certification
Timeline
TIPS Certification
04-2024
Salon Owner/Operator
Dani Smania Nails
02.2014 - Current
Restaurant Server/Training Assistant
The Original Sunrise Cafe
06.2013 - 04.2019
GED -
College of Western Idaho
05.2001 -