Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Smith

Plano,TX

Summary

Dynamic and detail-oriented professional with a strong background in customer service, office administration, and event coordination. Skilled in managing office operations, handling administrative tasks, and providing excellent guest service. Adept at multitasking in fast-paced environments, ensuring efficiency and a positive experience for all stakeholders. Seeking to leverage my expertise in organizational support and coordination in Administration roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Service Representative

CVS Specialty Pharmacy
Plano, Texas
07.2023 - Current
  • Provided prompt and professional customer service to over 150 patients daily, ensuring high satisfaction.
  • Handled administrative tasks such as order processing, shipment management, and resolving inquiries.
  • Maintained patient profiles, including demographics, insurance coverage, and medication history.
  • Consistently exceeded productivity goals, earning top satisfaction scores.
  • Provided excellent customer service to patients and healthcare providers while answering inquiries, resolving complaints, and processing orders.

Customer Service Representative

Insubuy
Plano, Texas
07.2021 - 07.2023
  • Managed a wide range of customer inquiries, resolving technical issues and handling sensitive information.
  • Trained and supervised over 200 agents, fostering individual business development and compliance adherence.
  • Assisted with administrative duties, including scheduling and office coordination, to support organizational operations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Tranzact Insurance Solutions
Richardson, TX
03.2020 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Coordinated marketing displays for product launches and managed customer outreach initiatives.
  • Led office setup and inventory management to ensure seamless operations.
  • Supported office operations by generating reports and inputting sensitive data, contributing to organizational efficiency.

Server

Razzoos
Garland, TX
03.2016 - 03.2020
  • Assisted in training new servers.
  • Delivered exceptional guest service in a fast-paced environment while managing multiple tasks.
  • Assisted in coordinating special events and daily operations, ensuring efficiency and team cohesion.
  • Organized team schedules and led training for new hires, ensuring operational success.
  • Planned and executed special events, enhancing customer satisfaction and team collaboration.

Education

High School Diploma -

L.V Berkner
Richardson
06-2016

Associate of Applied Science - Cyber Operations

Arizona State University
Tempe, AZ

Skills

  • Exceptional Customer Service
  • Office Operations Management
  • Event Planning and Coordination
  • MS Office Suite (Outlook, Word, Excel, PowerPoint)
  • Clear and Concise Communication (Oral & Written)
  • Strong Organizational & Time Management Skills
  • Problem Solving & Analytical Thinking
  • Reliable and Punctual
  • Patient confidentiality

Certification

  • Life and Health Insurance license
  • Limited Lines
  • General Lines

Timeline

Pharmacy Service Representative

CVS Specialty Pharmacy
07.2023 - Current

Customer Service Representative

Insubuy
07.2021 - 07.2023

Customer Service Representative

Tranzact Insurance Solutions
03.2020 - 07.2021

Server

Razzoos
03.2016 - 03.2020

High School Diploma -

L.V Berkner

Associate of Applied Science - Cyber Operations

Arizona State University

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Danielle Smith