Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Smith

Windsor,Va

Summary

Proven customer service expert from SUBWAY® Restaurants, efficient in POS system operation and showcasing exceptional teamwork. Enhanced customer satisfaction through effective problem-solving and multitasking. Demonstrated dependability and attention to detail, significantly improving service speed and workplace efficiency without compromising quality.

Overview

2
2
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
06.2024 - 09.2024
  • I helped assist customers from arrival to departure.
  • Build sandwiches, as well as salads, assisted in ringing customers up.
  • Handled cash and credit transactions. Capable of handling cash drops at end of shift.
  • Opening prep work as well as closing cleaning.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Prepared product for proper inventory and rotation of product.
  • Documented temperatures.
  • Learned and adapted quickly to new technology and software applications.
  • Upheld high standards of customer service at all times to enhance customer satisfaction.
  • Increased speed of service through effective multitasking and time management skills.
  • Kept workplace clean and organized in line with restaurant policies.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.



Hostess

High Tide Restruarnt & Raw Bar
07.2022 - 09.2023


  • Took soda/beverage order, as well as appetizer orders.
  • Prep sauces, rolled silverware, cut lemons and limes, filled ice bins, made tea.
  • Stocked any needed inventory for next shift.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain a welcoming appearance.
  • Delivered pick-up orders to guests.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Currently Enrolled For Advanced Diploma - General Studies

Windsor High School
24 Church St. Windsor, VA 23487
06-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Cash handling proficiency
  • Effective multi-tasking
  • Attention to detail
  • Dependable and honest
  • Patience and empathy
  • POS system operation

Timeline

Sandwich Artist

SUBWAY®Restaurants
06.2024 - 09.2024

Hostess

High Tide Restruarnt & Raw Bar
07.2022 - 09.2023

Currently Enrolled For Advanced Diploma - General Studies

Windsor High School

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Danielle Smith