Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danielle Smith

Shreveport,LA

Summary

Recent graduate with foundational knowledge in Interdisciplinary Studies and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Eager to make impactful contributions with dedication and determination on career path. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Pre-Admission Specialist

The Spine Center of Excellence
04.2024 - Current
  • Conducted pre-admission interviews to collect patient medical history, necessary documentation, ensuring accuracy and compliance with organization policies.
  • Secured pre-certification and authorization for medical procedures to streamline the admission process.
  • Coordinated pre-operative assessments and testing schedules in collaboration with physicians, nurses, and administrative teams.
  • Maintained patient records following HIPPA regulations, ensuring confidentiality and accuracy.
  • Provided clear and compassionate communication to patients regarding pre-admission requirements, financial responsibilities, and procedure expectation.

  • Identified and resolved scheduling conflicts and discrepancies in patient documentation to avoid delays in care.
  • Supported billing and collections processes by ensuring accurate claims submission and resolving outstanding issues.
  • Contributed to quality assurance initiatives to enhance patient experience and improve workflow efficiency.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Medical Assistant/Coordinator/Scrub Tech

The Plastic Surgery Center
08.2019 - 04.2024
  • Streamlined patient records management by implementing a comprehensive filing system, ensuring accurate preparation, retrieval, and maintenance of charts.
  • Assisted patients by addressing inquiries about procedures and facility services, providing exceptional customer service.
  • Coordinated key administrative functions, including scheduling, admissions, and insurance verification, to optimize workflow and enhance patient care.
  • Acted as a liaison between physicians, healthcare practitioners, and insurance companies to facilitate seamless communication and claim processing.
  • Managed incoming patient calls, routing inquiries to the appropriate department and responding promptly to administrative requests.
  • Performed data entry, file management, and other administrative tasks, maintaining high accuracy and efficiency.
  • Developed and implemented office policies and procedures to improve operations consistency and readiness for external audits.
  • Prepared the office for external audits by ensuring compliance with regulatory standards and thorough documentation.
  • Facilitated timely referrals to specialists by maintaining strong relationships with various healthcare providers in the community.
  • Collaborated with physicians to develop comprehensive care plans tailored to each patient's unique needs.
  • Demonstrated commitment to patient privacy by strictly enforcing HIPAA regulations and maintaining confidentiality in all interactions with sensitive information.
  • Facilitated better patient experiences with thorough preparation for examinations and procedures.

Scrub Tech/Medical Assistant

Willis-Knighton Pierremont
11.2001 - 08.2019
  • Conducted initial instrument sharps and sponge counts with the circulator to ensure accuracy and compliance with surgical safety protocols.
  • Assisted the medical team with gowning and gloving to maintain a sterile field during procedures.
  • Prepared and organized the sterile back table and Mayo stand with instruments, equipment, and medications/solutions required for medical procedures.
  • Secured billing records and other sterile accessories to facilitate efficient and safe surgical operations.
  • Supported surgeons and medical staff during procedures by anticipating needs and ensuring seamless workflow.
  • Adhered to strict infection control protocols and sterile techniques to maintain patient safety and procedural integrity.

Cage Cashier

Isle of Capri Casino
09.1996 - 03.1999
  • Cage Cashier with two plus years of experience
  • Trained for Main Bank in the Cage
  • Assisted with Chip Bank Transactions and Slot Payouts
  • Processed customer check cashing applications to determine check cashing limits and issue VIP cards.
  • Selling and receiving casino chips and cash outs patrons via cash or check.
  • Releasing jackpot payments
  • Processing and credit applications
  • Recording all financial transactions with utmost accuracy and efficiency
  • Ensuring transaction legitimacy and avoiding delays and complications
  • Exchanging chips for cash and cashing in vouchers for gaming machines
  • Standing in a cage for the duration of the shift to perform their duties
  • Providing fast, friendly service to customers who want to exchange their cash for chips or vice versa.
  • Worked High Limit Cage and cashed out large jackpots
  • Assist in the training of new cage cashiers, sharing knowledge of cage policies and cash handling procedures.
  • Handled and resolved customer complaints or disputes related to cage cash transactions, ensuring satisfaction while adhering to casino policies.

Education

Bachelor of Science - Interdisciplinary Studies

Wiley University
Marshall, TX
12.2024

Skills

  • Post-secondary education
  • Cultural heritage knowledge
  • Strategic goal setting
  • Collaborative teamwork
  • Analytical problem-solving
  • Prioritization and scheduling
  • Strong verbal communication
  • Effective organizational skills
  • Effective communication
  • Responsive to new challenges
  • Effective relationship management
  • Effective conflict resolution

Certification

  • Surgical Technologies
  • Bossie Parish Community College
  • Spring 2001

Languages

English
Full Professional

Timeline

Pre-Admission Specialist

The Spine Center of Excellence
04.2024 - Current

Medical Assistant/Coordinator/Scrub Tech

The Plastic Surgery Center
08.2019 - 04.2024

Scrub Tech/Medical Assistant

Willis-Knighton Pierremont
11.2001 - 08.2019

Cage Cashier

Isle of Capri Casino
09.1996 - 03.1999

Bachelor of Science - Interdisciplinary Studies

Wiley University

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