Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

DANIELLE SMITH

Kapolei

Summary

Knowledgeable Sales Associate with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Hostess

Outrigger Canoe Club
06.2023 - 12.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Advised customers about special offerings and menu items to help drive sales.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Address any inquiries to the best of my ability
  • Collaborate effectively with the team
  • Maintain a clean host stand and organize menus
  • Sanitize menus and restock children's menus and crayons
  • Provide excellent customer service
  • Answered customer questions about hours, seating, and menu information.

Third-Key Holder

Claire’s
08.2016 - 06.2017
  • Cashier POS Experience
  • Greeting customers and delivering exceptional service
  • Performing ear piercings and upselling earrings
  • Managing daily income paperwork for the store
  • Completing end-of-day paperwork procedures
  • Executing opening and closing tasks
  • Rearranging inventory to meet store planogram standards
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
  • Built lasting relationships with vendors and suppliers, negotiating favorable terms to benefit both the store and its customers.
  • Implemented visual merchandising standards to create an appealing shopping experience for customers.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
  • Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Sales associate

Jam's World
03.2017 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

High School -

McKinley Community School for Adults
01.2016

High School - undefined

Waipahu Community School for Adults
01.2014

High School - undefined

Kapolei High School
01.2013

Skills

  • Quick and enthusiastic learner
  • Unpacking shipments and placing products onto the sales floor
  • Completing end-of-day deposits along with daily store closing or opening paperwork
  • Upselling products to customers
  • Ensuring go-backs are returned to the correct sections
  • Follows instructions effectively
  • Handling customer refunds and exchanges
  • Closing registers at the end of the day
  • Rearranging products on the sales floor to align with planogram standards
  • Patience and empathy
  • Phone etiquette
  • Effective multitasking
  • Customer service
  • Cleaning and sanitation
  • Detail-oriented
  • Payment processing
  • Hospitality service expertise
  • Reservation management
  • Item promotion
  • Table setting
  • Calm demeanor
  • Point of sale systems
  • Flexible and adaptable
  • Reliable and trustworthy
  • Teamwork and collaboration
  • Problem-solving
  • Cultural awareness
  • Multitasking Abilities
  • Time management
  • Conflict and complaint resolution

Interests

  • Fashion and Style

Timeline

Hostess

Outrigger Canoe Club
06.2023 - 12.2023

Sales associate

Jam's World
03.2017 - 05.2017

Third-Key Holder

Claire’s
08.2016 - 06.2017

High School - undefined

Waipahu Community School for Adults

High School - undefined

Kapolei High School

High School -

McKinley Community School for Adults

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