Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Smith

Tacoma

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

9
9
years of professional experience

Work History

Scheduling Coordinator

Washington Gastroenterology
Tacoma
11.2024 - Current
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Collaborated with team members to prioritize urgent scheduling requests effectively.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Set and confirmed customer appointments.

Customer Service Representative

Cambia
Tacoma
10.2023 - 10.2024
  • Evaluated existing procedures for handling common inquiries from customers.
  • Generated invoices for products or services purchased by customers according to company policy.
  • Developed strategies to improve customer satisfaction and loyalty through better service delivery.
  • Maintained a professional demeanor when interacting with customers via phone or email.
  • Responded to telephone inquiries and complaints following standard operating procedures.

Front Office Coordinator

South Sound Physical Therapy
Tacoma & Bonney Lake
01.2023 - 10.2023
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Processed incoming mail and distributed to relevant departments or individuals.
  • Monitored daily operations in order to ensure efficient workflow processes were being followed.

Hotel Front Desk Receptionist

The Inn at Gig Harbor
Gig Harbor
04.2021 - 11.2021
  • Developed knowledge of hotel services, facilities, and promotions to better serve guests' needs.
  • Utilized reservation system to book rooms, adjust rates, and modify reservations as needed.
  • Greeted guests and checked them in and out of the hotel while providing excellent customer service.
  • Answered incoming calls from guests, vendors, and other personnel in a professional manner.
  • Provided assistance with directions or local attractions upon request.
  • Compiled guest information including payment methods, addresses, and phone numbers.
  • Balanced daily transactions by verifying credit cards and cash receipts.

Cashier / Customer Service Desk Associate

Walmart
Puyallup
02.2017 - 04.2021
  • As a Customer Service Desk Associate, I handle merchandise returns, return or crediting payments, answer questions pertaining to store policies and ongoing sale promotions.
  • As a Cashier I ring up sales, process payments, apply discounts and interact with customers, making sure customers are satisfied with their shopping experience.

Education

High School Diploma -

Governor John R Rogers
Puyallup, WA
06.2011

Skills

  • Adaptability
  • Customer Retention
  • De-escalation Techniques
  • Product Knowledge
  • Time Management
  • Telephone Etiquette
  • Effective Communication
  • Attention to Detail
  • Positive Attitude
  • Problem Solving
  • Appointment Scheduling

References

References available upon request.

Timeline

Scheduling Coordinator

Washington Gastroenterology
11.2024 - Current

Customer Service Representative

Cambia
10.2023 - 10.2024

Front Office Coordinator

South Sound Physical Therapy
01.2023 - 10.2023

Hotel Front Desk Receptionist

The Inn at Gig Harbor
04.2021 - 11.2021

Cashier / Customer Service Desk Associate

Walmart
02.2017 - 04.2021

High School Diploma -

Governor John R Rogers

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