Danielle Smith
Bartender/Supervisor
Centennial ,CO
Summary
Professional hospitality leader with proven track record of enhancing bar operations and customer satisfaction. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, skilled in inventory control and staff development.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Bartender/Supervisor
Platte River Bar & Grill
04.2005 - Current
- Assisted in maintaining bar cleanliness and organization to enhance customer experience.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Learned cocktail preparation techniques to ensure quality service and customer satisfaction.
- Collaborated with team members to deliver prompt service during peak hours.
- Provided training for new staff on bar procedures and customer interaction standards.
- Monitored compliance with health and safety regulations in bar operations.
- Developed knowledge of wine, beer, and spirits to enhance product recommendations for guests.
- Resolved customer complaints effectively to maintain positive dining experiences.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
Education
High School Diploma -
Englewood High School
Englewood, CO06.1996
Skills
- Task delegation
- Team motivation
- Customer engagement
- Alcohol awareness
- Sanitation standards
- Bar equipment maintenance
- Collaborative mindset
- Drink presentation
- Policy enforcement
- POS system operation
- Sales promotion
- Staff recruitment
- Brand representation
- Bartending expertise
- Clear and effective communication
- Sales expertise
- Health codes compliance
- Beverage preparation
- Suggestive selling
- Group reservations management
- Customer service
- Highly reliable
- Engaging personality
- Outgoing personality
- Customer service expertise
- Handling difficult customers
- Responsible alcohol service
- Professional appearance
- Menu memorization
- Payment processing
- Service-oriented mindset
- Food running
- Creative mixology
- Changing beer kegs
- Salesmanship
- Preparing garnishes
- Wine and liquor expertise
- Beer and wine recommendations
- Courteous
- Identification verification
- Outstanding customer service
- Excellent judgment
- Able to stand number hours
- High volume dining
Timeline
Bartender/Supervisor
Platte River Bar & Grill
04.2005 - Current
High School Diploma -
Englewood High School
Certification
Tips training