Danielle Smith
Escondido,CA
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Certified Service Center. Proven ability to enhance operational efficiency through effective staff training and organizational skills. Recognized for exceptional multitasking and maintaining high standards of cleanliness, contributing to a positive work environment and improved client satisfaction.
Experienced with coordinating administrative tasks and managing office logistics to support daily operations. Utilizes effective communication and organizational skills to streamline processes and improve efficiency. Track record of maintaining well-organized and efficient office environment, ensuring team meets its goals.
Overview
4
4
years of professional experience
Work History
Assistant Office Manager
Certified Service Center
08.2023 - Current
- Coordinated office operations, ensuring adherence to company policies and procedures.
- Managed scheduling and appointment systems, optimizing staff availability and client interactions.
- Assisted in training new employees on administrative processes and office software.
- Developed filing systems, improving document retrieval efficiency and reducing clutter in workspaces.
- Supported budget tracking and expense reporting, contributing to accurate financial oversight.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Streamlined communication between departments, enhancing information flow and collaboration.
Sales Associate
Art Cafe
06.2024 - 09.2024
- Provided exceptional customer service to enhance guest experiences and foster repeat business.
- Assisted in inventory management, ensuring stock levels met operational demands and minimizing waste.
- Trained new staff on cafe procedures, promoting teamwork and consistent service quality.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Hostess
Golden Egg Omelette House
09.2022 - 02.2023
- Greeted and seated guests, managing flow to optimize dining experience.
- Coordinated reservations and waitlists using OpenTable system for efficient seating arrangements.
- Assisted in training new staff on customer service standards and restaurant procedures.
- Handled guest inquiries and concerns promptly to ensure satisfaction during visits.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions efficiently.
- Maintained cleanliness and organization of host stand, enhancing overall restaurant ambiance.
- Monitored dining room activity to anticipate guest needs and improve service delivery.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Crew Member
Dairy Queen Grill & Chill
02.2022 - 05.2022
- Provided exceptional customer service by efficiently handling orders and addressing customer inquiries.
- Operated kitchen equipment, ensuring adherence to food safety and sanitation standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new crew members on operational procedures and best practices.
- Ensured accurate cash handling, processing transactions with attention to detail.
- Resolved customer complaints promptly, fostering positive guest experiences and loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Education
No Degree - Real Estate
Aceable Real Estate School
Escondido, CA09-2026
High School Diploma -
Orange Glen High School
Escondido, CA06-2023
Skills
- Customer service
- Office administration
- Staff training
- Document preparation
- Training and coaching
- Payroll administration
- Organizational skills
- Active learning
- Strong multitasking
- Cash handling
- Cleanliness and hygiene
- Coordinating tasks
Timeline
Sales Associate
Art Cafe
06.2024 - 09.2024
Assistant Office Manager
Certified Service Center
08.2023 - Current
Restaurant Hostess
Golden Egg Omelette House
09.2022 - 02.2023
Crew Member
Dairy Queen Grill & Chill
02.2022 - 05.2022
No Degree - Real Estate
Aceable Real Estate School
High School Diploma -
Orange Glen High School