Danielle Smith
Kapolei,HI
Summary
Knowledgeable Sales Associate with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Sees Candies
11.2025 - Current
- Assisted customers in selecting products and providing personalized recommendations.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Maintained inventory accuracy through regular stock checks and organization of displays.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored sales trends to identify opportunities for upselling and cross-selling products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Hostess
Outrigger Canoe Club
06.2023 - 12.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Address any inquiries to the best of my ability
- Collaborate effectively with the team
- Maintain a clean host stand and organize menus
- Sanitize menus and restock children's menus and crayons
- Provide excellent customer service
- Answered customer questions about hours, seating, and menu information.
Third-Key Holder
Claire's
08.2016 - 06.2017
- Cashier POS Experience
- Greeting customers and delivering exceptional service
Education
GED -
Mckinley Community School For Adults
Honolulu, HI08-2016
No Degree -
Kapolei High School
Kapolei, HI08-2015
Skills
- Quick and enthusiastic learner
- Unpacking shipments and placing products onto the sales floor
- Completing end-of-day deposits along with daily store closing or opening paperwork
- Upselling products to customers
- Ensuring go-backs are returned to the correct sections
- Follows instructions effectively
- Handling customer refunds and exchanges
- Closing registers at the end of the day
- Rearranging products on the sales floor to align with planogram standards
- Patience and empathy
- Phone etiquette
- Effective multitasking
- Customer service
- Cleaning and sanitation
- Detail-oriented
- Payment processing
- Hospitality service expertise
- Reservation management
- Item promotion
- Table setting
- Calm demeanor
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Stocking and receiving
- Product promotions
Timeline
Sales Associate
Sees Candies
11.2025 - Current
Hostess
Outrigger Canoe Club
06.2023 - 12.2023
Third-Key Holder
Claire's
08.2016 - 06.2017
GED -
Mckinley Community School For Adults
No Degree -
Kapolei High School