Danielle Smith
Holly Hill,SC
Summary
Results-oriented Call Center Associate with expertise in safety compliance and operational efficiency. Skilled in customer service and problem-solving, effectively managing inquiries and delivering accurate information. Committed to enhancing client satisfaction and driving process improvements that boost productivity and employee well-being.
Overview
9
9
years of professional experience
Work History
Dock Clerk
Argents Express Group
Ladson, South Carolina
04.2026 - Current
- Processed incoming and outgoing shipments to support timely deliveries.
- Ensured compliance with safety protocols to maintain safe dock operations.
- Communicated with team members to swiftly resolve shipping issues.
Call Center Associate
ResultsCX (Remote)
Paris, Texas
05.2025 - Current
- Handled inbound customer inquiries, delivering accurate information to enhance customer satisfaction.
- Managed multiple customer calls, ensuring professionalism and composure to maintain service quality.
- Resolved customer problems by clarifying information needs, researching, and providing relevant solutions to improve customer experience.
- Maintain knowledge of services to assist customers effectively.
- Document customer interactions using CRM software for tracking.
Caregiver/MedTech
Stradford Place Assisted Living
Goose Creek, South Carolina
08.2025 - 04.2026
- Administered medications according to prescriptions and documented each administration accurately.
- Monitored and recorded vital signs for resident health assessments, aiding in timely medical evaluations.
- Monitored resident health and reported changes to nursing staff promptly.
- Supported residents in daily living activities and personal care, enhancing their comfort and well-being.
- Ensured cleanliness and safety in resident living areas and common spaces, contributing to a healthy living environment.
Personal Caregiver
Community Long Term Care
Charleston, South Carolina
01.2022 - 02.2026
- Administered medication, ensuring accurate dosages and timing.
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients at all times.
- Documented client progress and care activities in daily logs accurately.
Team Leader/Production Supervisor
Volvo Car USA
Ridgeville, South Carolina
01.2022 - 04.2025
- Supervised daily production activities to ensure operational efficiency and safety compliance.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Trained new staff on production processes and procedures.
- Supported safety programs to reduce and eliminate employee injuries.
Personal Caregiver
Belmont Luxury Home Health Care
Holly Hill, South Carolina
02.2018 - 01.2022
- Administered medication according to prescription, ensuring accurate dosages and timing.
- Assisted clients with daily living activities and personal hygiene needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients at all times.
Education
High School Diploma -
Cornerstone Christian Correspondence
Townsend, GA03-2019
Skills
- Shipping logistics
- Logistics coordination
- Inventory management
- Safety protocols
- Training development
- Issue resolution
- Customer service
- Interpersonal communication
- Team communication
Timeline
Dock Clerk
Argents Express Group
04.2026 - Current
Caregiver/MedTech
Stradford Place Assisted Living
08.2025 - 04.2026
Call Center Associate
ResultsCX (Remote)
05.2025 - Current
Personal Caregiver
Community Long Term Care
01.2022 - 02.2026
Team Leader/Production Supervisor
Volvo Car USA
01.2022 - 04.2025
Personal Caregiver
Belmont Luxury Home Health Care
02.2018 - 01.2022
High School Diploma -
Cornerstone Christian Correspondence