Danielle Smith
Carson City,NV
Summary
Results-driven management professional with a proven track record of overseeing departmental functions and driving team success. Skilled in fostering collaborative work environments, adapting to evolving business needs, and demonstrating excellent leadership and organizational skills to consistently achieve departmental goals.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Revenue Audit Manager
Truckee Gaming, LLC
03.2022 - Current
- Enhanced internal controls through regular evaluations, identifying gaps and recommending improvements to location specific management reducing operational risk factors.
- Developed comprehensive training materials, improving staff competency in revenue audit processes.
- Implemented efficient auditing processes and training procedures, resulting decreased audit time to completion and shortening month end close schedule by 5 days.
- Through procedure revision and auditor training, reduced errors in data entry resulting in improved revenue calculations, reducing time spent in reconciling account errors by 25%.
Account Manager
RAI – Richied & Associates
04.2021 - 01.2022
- Managed a diverse portfolio of approximately 150 accounts, ensuring timely communication and effective problem resolution.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Actively built relationships with clients which resulted in longer than average retention and client satisfaction rates.
- Performed effectively in self-directed work environment, managing day-to-day workload and decision making.
Account Executive
Provence Financial
04.2020 - 04.2021
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Trained 3 junior team members on best practices for account executive responsibilities, fostering a collaborative work environment and reducing the probability of errors and omissions claims.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads, which resulted in the addition of 12 new clients in a 6 month period.
Office Manager
Pritchett Unlimited, LLC
11.2018 - 08.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced costs by 25% with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined document handling and processing, reducing turnaround time to 24 hours for client inquiries and requests.
- Assisted with AP & AR functions, closely monitoring cash flow.
Account Manager
A&H Insurance, Inc
05.2018 - 12.2018
- Successfully managed a high-volume portfolio of 300 small business accounts, maintaining focus on customer satisfaction.
- Facilitated resolution of client issues by acting as liaison between company underwriting and claims teams, resulting in increased product sales by 10% and existing client retention by 50%.
- Negotiated contract terms with new clients, securing favorable agreements for both parties resulting in an 80% close rate across an average of 10 new walk in clients per month.
- Actively participated in networking events within the industry and maintained strong relationships with market representatives.
Account Manager
LP Insurance Services, Inc
03.2016 - 05.2018
- Successfully managed a portfolio of approximately 300 accounts, maintaining customer relations and profitability.
- Facilitated resolution of client issues and negotiated contract terms with clients, securing favorable agreements for both parties resulting in a 50% increase in client retention and satisfaction.
- Developed and maintained relationships with various market representatives.
- Worked collaboratively within and across departments fostering teamwork.
Education
Master of Science - Management And Leadership
Western Governors University
Online05-2026
Bachelor of Science - Business Management
Western Governors University
Online05-2017
Skills
- Strong written & verbal communication
- Strong attention to detail
- Adept in problem solving
- Policy and procedure development
- Leadership & employee development
- Efficient organizational skills
- Project planning & coordination
- Intermediate Microsoft Office Suite
Accomplishments
- Supervision of a 9 employee team across 3 locations.
- Use of Microsoft Excel to develop new worksheets for daily revenue and variance tracking resulting in increased efficiency and a reduction in data entry errors.
- Assessed and resolved audit workflow deficiencies by implementing new procedures which resulted in an increase in productivity and teamwork.
- Successfully collaborated with various departments on new cash flow activity documentation to streamline data collection across multiple locations.
Certification
- Advanced Leadership Certification, NSLS, June 2025
- Executive Leadership Certification, NSLS, (In Progress)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Revenue Audit Manager
Truckee Gaming, LLC
03.2022 - Current
Account Manager
RAI – Richied & Associates
04.2021 - 01.2022
Account Executive
Provence Financial
04.2020 - 04.2021
Office Manager
Pritchett Unlimited, LLC
11.2018 - 08.2019
Account Manager
A&H Insurance, Inc
05.2018 - 12.2018
Account Manager
LP Insurance Services, Inc
03.2016 - 05.2018
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Business Management
Western Governors University
Affiliations
- The National Society of Leadership & Success (NSLS)
Prior Work History & Accomplishments
From 2010 through 2018 I spent my time and efforts dedicated to the Commercial Insurance Industry. During this time I earned 2 distinguished industry designations, becoming a Certified Insurance Service Representative and a Certified Insurance Counselor. I held a position at the State of Nevada's Big I Insurance Association where I ran the Errors and Omissions Program, as well as 2 independent insurance agencies. I learned valuable management and leadership skills that have been been useful throughout my career.
Gap in employment history.
In 2019 I decided to leave the job market in order to focus on my family and personal development.
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