Danielle Smith
Carson City
Summary
Dedicated finance and compliance professional with exceptional analytical abilities, risk mitigation, and process improvement skills. Experienced in month-end reporting and analysis, internal controls, and regulatory adherence. Reliable team collaborator with strong problem-solving abilities and excellent communication skills. Adaptable to changing needs and focused on achieving impactful results. Poised to contribute to team success and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Revenue Audit Manager
Truckee Gaming, LLC
03.2022 - Current
- Enhanced internal controls through regular evaluations, identifying gaps and recommending improvements to management.
- Developed comprehensive training materials, improving staff competency in revenue audit processes.
- Increased revenue accuracy by implementing thorough auditing processes and procedures.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Identified and resolved discrepancies in account balances by conducting thorough analyses.
- Demonstrated adaptability and flexibility by successfully completing projects outside of normal job scope when needed, as assigned by management.
Account Manager
RAI – Richied & Associates
04.2021 - 01.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day workload and decision making.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Account Executive
Provence Financial
04.2020 - 04.2021
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Office Manager
Pritchett Unlimited, LLC
11.2018 - 08.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Assisted with AP & AR functions, closely monitoring cash flow.
Account Manager
A&H Insurance, Inc
05.2018 - 12.2018
- Successfully managed a high-volume portfolio of accounts, maintaining focus on customer satisfaction.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Facilitated resolution of client issues by acting as liaison between company underwriting and claims teams.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry.
- Maintained strong relationships with market representatives.
Account Manager
LP Insurance Services, Inc
03.2016 - 05.2018
- Successfully managed a high-volume portfolio of accounts, maintaining focus on customer satisfaction.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Facilitated resolution of client issues by acting as liaison between company underwriting and claims teams.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry.
- Maintained strong relationships with market representatives.
Program Administrator
Nevada Independent Insurance Association
03.2014 - 10.2015
- Established program policies and procedures to comply with regulatory requirements.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Negotiated insurance program contracts and agreements to obtain cost-effective pricing.
- Worked closely with agents throughout the state providing Errors and Omissions program information and advising on best-practices guidelines.
- Developed and implemented program evaluation systems to assess program impact.
Education
Bachelor of Science - Business Management
Western Governors University
Online05.2017
Associate of applied science - General Business
Western Nevada College
05.2012
Skills
- Strong written & verbal communication
- Adept in research and problem solving
- SOP and Policy Development
- Leadership & Employee Development
- Strong attention to detail
- Strong ability to apply policies and procedures as well as government regulations
- Intermediate Microsoft Office Suite - Including Excel
- GAAP
- Auditing techniques
- Variance analysis
- Compliance monitoring
Accomplishments
- Supervised team of 9 staff members, across multiple locations.
- Used Microsoft Excel to develop new spreadsheets for daily revenue and variance tracking.
- Documented and resolved existing audit procedure issues by implementing new procedures which resulted in reduced errors and improved workflow.
- Successfully collaborated with various departments on new cash flow activity documentation to streamline revenue allocation and data collection across multiple locations.
Certification
- Certified Risk Manager (CRM), Risk & Insurance Education Alliance, In Process,Est. Completion Aug 2025
- CompTIA Project+ Certification, Feb 2017
- Nevada Notary Commission, Exp. Dec 2027
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I am currently working on my MBA through Western Governors University and anticipate graduating in June of 2026. Additionally, I am also enrolled in advanced and executive level leadership courses through my membership with the National Society of Leadership and Success.
Timeline
Revenue Audit Manager
Truckee Gaming, LLC
03.2022 - Current
Account Manager
RAI – Richied & Associates
04.2021 - 01.2022
Account Executive
Provence Financial
04.2020 - 04.2021
Office Manager
Pritchett Unlimited, LLC
11.2018 - 08.2019
Account Manager
A&H Insurance, Inc
05.2018 - 12.2018
Account Manager
LP Insurance Services, Inc
03.2016 - 05.2018
Program Administrator
Nevada Independent Insurance Association
03.2014 - 10.2015
Bachelor of Science - Business Management
Western Governors University
Associate of applied science - General Business
Western Nevada College
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