Danielle Snow
Laurel,MD
Summary
Dynamic professional with a proven track record at Comptroller of Maryland, enhancing financial operations and exceeding revenue quotas by leveraging Microsoft Excel expertise and exceptional interpersonal communication skills. Demonstrated ability in fraud detection and fostering customer satisfaction, leading to significant operational efficiencies.
Overview
13
13
years of professional experience
Work History
Revenue Specialist
Comptroller of Maryland
01.2018 - Current
- Provide guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Identify and investigate Identity Theft claims.
- Conduct research, interviews and investigations for information pertaining to alleged criminal violations.
- Collect delinquent federal taxes and secured all delinquent returns.
- Consider alternative means of resolving tax debt issues if taxpayer could not pay
- Furnish taxpayer assistance and information to general public.
- Recommend financial solutions in relation to tax implications.
- Kept case data and contact information up to date to expedite proceedings.
- Respond to taxpayer questions and helped individuals complete and file tax documentation.
- Interpret and apply federal and state tax codes for personal, business and corporate taxes.
- Produce briefs, locate records and organize documentation to support court cases.
- Process tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Conduct call audits to assess interaction quality, accuracy and service success.
Shift Manager
CVS Pharmacy
10.2015 - 04.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Kept accurate and detailed records of personnel progress and productivity.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Carrier
United States Postal Service, USPS
02.2012 - 09.2015
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Head Cashier Supervisor
Lowes
01.2012 - 01.2013
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
Business Administration Transfer - Accounting
Anne Arundel Community College
Arnold, MDAssociate Of Science - Criminal Justice
Everest College
Arlington, VA06.2012
Skills
- Cost-reduction strategies
- Microsoft Excel expertise
- Salesforce proficiency
- Auditing procedures
- Revenue quotas
- Background checks proficiency
- Interpersonal communication skills
- Fraud Detection
- Fraud investigation
- Financial record keeping
- Customer Service
- Negotiation abilities
- Leadership skills
- Research proficiency
- Detailed documentation
- Data entry skills
- QuickBooks proficiency
Timeline
Revenue Specialist
Comptroller of Maryland
01.2018 - Current
Shift Manager
CVS Pharmacy
10.2015 - 04.2017
Carrier
United States Postal Service, USPS
02.2012 - 09.2015
Head Cashier Supervisor
Lowes
01.2012 - 01.2013
Business Administration Transfer - Accounting
Anne Arundel Community College
Associate Of Science - Criminal Justice
Everest College
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