Danielle Sorrentino
Garner,NC
Summary
Results-driven billing/customer service manager with expertise in overseeing billing processes and optimizing revenue streams. Skilled in managing billing systems, resolving discrepancies, and ensuring compliance with billing regulations. Strong leadership, analytical, and communication skills, with a focus on driving efficiency and accuracy in billing operations. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Manager
Craig Insurance Group
Garner, NC
08.2023 - Current
- Monitored delinquent accounts and worked with collections department if necessary.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Participated in process improvement initiatives to increase efficiency within the department.
- Provided support to Accounts Payable department when needed regarding vendor inquiries or dispute resolution.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
Life Insurance Agent
North American Senior Benefits
Garner, NC
07.2022 - 08.2023
- Reviewed existing contracts to make sure they are compliant with state regulations.
- Created reports on sales activities, customer feedback, and other relevant data.
- Analyzed client portfolios to determine best investment opportunities.
- Performed administrative tasks such as filing paperwork or updating databases.
- Generated individualized quotes for prospective clients by assessing their specific demands.
Customer Service Manager
Law Offices of John Orcutt
Raleigh, NC
11.2019 - 07.2022
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Updated and maintained databases with current information.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Worked closely with front office staff regarding client registration issues related to appointment scheduling.
Education
Associate of Applied Science -
Wake Technical Community College
Raleigh, NCSkills
- Interest calculations
- Payment posting
- Revenue Cycle Management
- Staff Training and Development
- Claims Processing
- Project Management
- Scheduling expertise
- Client relations management
Certification
- Life Insurance License
Timeline
Billing Manager
Craig Insurance Group
08.2023 - Current
Life Insurance Agent
North American Senior Benefits
07.2022 - 08.2023
Customer Service Manager
Law Offices of John Orcutt
11.2019 - 07.2022
Associate of Applied Science -
Wake Technical Community College
- Life Insurance License
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