Danielle Souza Pupo
Summary
Motivated administrative assistant offering valuable contributions in all facets of administrative activities derived from diverse, 7-year background. Recognized for exemplary communication, customer service, organization, prioritization and work ethic. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist/Assistant Front Desk Manager
Zolton's Salon & Day Spa
09.2022 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean salon areas to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Handles payment transactions, salon opening/closing procedures
- Managed high-volume phone calls
- Resolved customer problems and complaints.
- Created and posted content for salon's social media accounts to promote engagement
- Inventory Control
Administrative Assistant
Julie Ann Valde DDS
02.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Booked dental appointments, created treatment plans and managed patient files
- Submitted insurance claims and followed up with providers
- Collected payments
- Coordinated marketing posts to promote the business
Private Nanny
Dulka Family
09.2021 - 07.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books, etc. to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Implemented daily routines for optimal child development and created a structured environment.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Front Desk Receptionist
PARLR (Salon, Spa, Photography Studio)
05.2018 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained knowledge of all services and upsold products to boost revenue
- Cross marketed other services
Private Nanny
Deck Family
02.2014 - 11.2018
- Provided care for newborn twins through early childhood development stages
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Assisted with light housekeeping duties as well as running errands.
- Provided developmentally appropriate activities for children.
Education
Associate of Applied Science - General Business
Massachusetts Bay Community College
Wellesley Hills, MA05-2025
Skills
- Customer service
- Communication
- Sales
- Content Creation
- Social Media Platforms
- Cash handling
- Problem-solving skills
- Time management
- Computer Literacy
- Organization
Languages
Portuguese
Native or Bilingual
Interests
- Avid Reader
- Fashion and Style
- Creative Writing
- Music
- Photography
Timeline
Front Desk Receptionist/Assistant Front Desk Manager
Zolton's Salon & Day Spa
09.2022 - 04.2025
Administrative Assistant
Julie Ann Valde DDS
02.2022 - 07.2022
Private Nanny
Dulka Family
09.2021 - 07.2022
Front Desk Receptionist
PARLR (Salon, Spa, Photography Studio)
05.2018 - 10.2020
Private Nanny
Deck Family
02.2014 - 11.2018
Associate of Applied Science - General Business
Massachusetts Bay Community College
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