Danielle Sparrow
Church Hill,TN
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
13
13
years of professional experience
Work History
Service Coordinator
The Lilly Company
06.2018 - 01.2019
- Communicated with clients and service providers to provide updates on work progress.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Created and maintained daily and weekly reports for upper management.
- Established and maintained service schedules for several projects to help plan organize workload.
- Scheduled and oversaw maintenance, repair and installation activities.
Project Coordinator
Cooks Mechanical Service
06.2017 - 06.2018
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Responded to requests for information on materials to inquiring parties.
- Created job files for each project and maintained current data in each file.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Human Resources Administrator
Johnson City Toyota
07.2016 - 06.2017
- Prepared new hire letters, employee contracts, and corporate policies.
- Assisted with writing job postings and job descriptions for boards.
- Oversaw hiring, staffing, and labor law compliance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Updated HR database with new employee information, changes in benefits, and other details.
Administrative Assistant
Allied Toyotalift
06.2006 - 02.2016
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
No Degree - Business
Augusta State University
Augusta, GAHigh School Diploma -
David Emanuel Academy
Stillmore, GA05.1999
Skills
- Administrative Duties
- Stress Tolerance
- Mathematics
- Email Correspondence
- Microsoft Excel
- Learning Strategies
- Business Correspondence
- Ongoing Client Support
- Microsoft Windows
Timeline
Service Coordinator
The Lilly Company
06.2018 - 01.2019
Project Coordinator
Cooks Mechanical Service
06.2017 - 06.2018
Human Resources Administrator
Johnson City Toyota
07.2016 - 06.2017
Administrative Assistant
Allied Toyotalift
06.2006 - 02.2016
No Degree - Business
Augusta State University
High School Diploma -
David Emanuel Academy
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