Danielle Spencer
Waterford,MI
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
21
21
years of professional experience
Work History
ASD ParaProfessional
Waterford School District
10.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Customer Service Representative
Meijer
10.2002 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Elementary Education
Grace Baptist College
Gaylord, MI2010
Skills
- Schedule Management
- Educational Assistance
- Social Support
- Documentation
- Classroom Support
- Arts and Crafts
- Crisis Intervention
- Activity Oversight
- Small Group Instruction
- Teacher Support
Timeline
ASD ParaProfessional
Waterford School District
10.2022 - Current
Customer Service Representative
Meijer
10.2002 - Current
Bachelor of Arts - Elementary Education
Grace Baptist College
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