Hi, I’m
Danielle Spencer
Community Manager Hotel Management
Summary
My mission, as a Community Manager is to consistently uphold and represent the brand’s core values. I draw from a diverse background that includes Property Management, Hotel and Office Management, Front Desk Operations, Real Estate Consulting, Assistant Project Manager and Budget Management, Accounting/Payroll, HR, Benefit Advisor and Customer Service. I also bring strengths in Sales, Organizational Strategy, and Administrative Leadership to drive results and maintain excellence across all areas.
My knowledge in Apartment Management with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.
Work History
Job overview
- Hospitality and Property Management:
- Extensive experience in staff leadership and office management across full-service hospitality and large-scale residential operations. Effective in both independent roles and leadership of cross-functional teams
- Manage day-to-day operations for a full-service hotel with over 380 rooms, resolving guest concerns and internal staff disputes with professionalism.
- Oversaw apartment and residential communities, including properties with 400+ units; handled applicant screening, lease approvals, and resident retention.
- Supervised; handled payroll and performance for teams of 20+ across multiple sites— including site managers, leasing agents, assistant managers, and maintenance teams.
- Conducted annual reviews, implemented pay incentives, managed disciplinary actions, and coordinated scheduling across regional portfolios.
- Managed multimillion-dollar budgets, oversaw collections, vendor relations, accounts payable, inventory approval, and procurement processes.
- Led marketing initiatives and social media advertising - drive visibility and lease-ups.
- Performed site audits of resident files and vendor accounts to ensure compliance.
- Built strong relationships with state and government officials to support community operations.
- Conducted due diligence for property acquisitions, demonstrating strong problem-solving skills and the ability to manage high-pressure situations with calm efficiency.
- Human Resources Experience
- Recruiter: Represented the company at job and school fairs, traveling to multiple locations to attract and hire qualified candidates. Tracked recruitment metrics and prepared detailed reports for leadership.
- HR Manager: Led the interview process for various positions, screening and advancing applicants through the initial stages. Ensured compliance with state regulations and upheld hiring standards. Delivered new hire benefits training and conducted onboarding presentations using PowerPoint.
- Trainer: Facilitated onboarding and department-specific training programs across multiple sites and cities. Known for clear communication, adaptability, and a strong understanding of state and company policies.
- Teaching / Leadership
- Former Reading & Language classroom teacher with class sizes up to 32 students
- Maintained discipline and delivered value-based instruction aligned with state standards
- Created and presented lesson plans; led with positive behavior management strategies
- Retail Management
- Oversaw daily operations, including opening/closing, bank drops, and financial reporting
- Managed inventory, ordering, AR/AP, and audit preparation
- Led scheduling, merchandising, and in-store promotional strategies
- Consistently met or exceeded sales and profitability targets
Education
Fisk UniversityNashville, TN
Bachelor of Arts from English
Skills
- Licensed Notary Signing Agent – State of TN & surrounding border states
- CAM Certified – Certified Apartment Manager (Property Management)
- Property Management Software – Proficient in YARDI, OneSite, Entrata, On Q, Opera, R&I (multiple versions)
- Life coach certification for effective communication
- Proficient in managing diverse properties for 10 years
- Over a decade in hotel operations
- Licensed in health and life insurance
- Over five years in front office operations
- Extensive direct sales experience
- Over 15years in Property Management
- Tenant and eviction laws
- Community engagement
- Daily operations management
- Property inspections
- Resident relations
Certification
Certified Apartment Manager
Notary State of TN & surrounding borders
Licensed Health, Accident, Life insurance available in 33states
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15/20 staff members.
Work Preference
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Professional Working
Overview
15
Over a decade in Property Management
Timeline
Fisk University
Bachelor of Arts from English