DANIELLE SPONSELLER
Mira Loma,CA
Summary
Results-driven Billing Manager with over 25 years of experience overseeing billing operations, optimizing revenue cycles, and leading high-performing teams. Proven track record in implementing process improvements, streamlining workflows, and ensuring compliance with regulatory standards to deliver accurate and efficient billing. Skilled in leveraging ERP systems, financial reporting tools, and data analytics to enhance cash flow, reduce discrepancies, and drive operational excellence. Recognized for exceptional leadership, meticulous attention to detail, and a steadfast commitment to delivering outstanding results for both internal and external stakeholders.
About
- Well-versed in a wide range of computer applications, including SYSPRO ERP, SYSPRO CRM, HubSpot, MS Office Suite, MS Project, MS Visio, Visual Basic for Applications, Crystal Reports, Microsoft Expressions Web (HTML), SQL Server Management Studio, Adobe Acrobat Pro, Photoshop, InDesign, BillQuick and/or Mavenlink (Time Billing, Project Management, and Accounting Software), and ScheduleIt (Scheduling Software).
- PMI-certified Project Management Professional (PMP)
- Certified Microsoft Office Master (Word, Excel, PowerPoint, Access, and Outlook).
- Extensive experience in reporting and business intelligence analysis.
- Strong skills in documentation, proofing, and quality assurance.
- Highly organized with exceptional time management capabilities.
- Meticulous attention to detail and accuracy in all tasks.
- Excellent verbal and written communication skills.
Overview
27
27
years of professional experience
2
2
Certificate
Work History
Manager, Billing & Licensing
SYSPRO
06.2021 - 01.2025
- Directed and managed all billing operations, ensuring accuracy, compliance, and timely invoicing
- Spearheaded the implementation of SYSPRO ERP, enhancing reporting capabilities and reducing processing times to under 24 hours, driving efficiency and accuracy
- Maintained accurate and up-to-date data in SYSPRO ERP and CRM to support timely reporting and analysis
- Led accounts receivable (AR) collections processes, optimizing cash flow and consistently maintaining outstanding receivables below 20%
- Developed proactive reports and analyses to enhance visibility into sales KPIs, enabling leaders to manage performance, coverage, and segmentation effectively
- Partnered with Finance to streamline AR collections workflows, reducing average payment cycles by sixty (60) days
- Acted as the go-to department for companywide reporting and metrics, delivering actionable insights for decision-making
- Led the annual license fee billing and management process, ensuring accuracy and timeliness in execution
- Collaborated with cross-functional teams to address AR discrepancies, resolving issues promptly and improving client satisfaction
- Implemented new products into SYSPRO ERP, working closely with Finance to ensure proper GL mappings and compliance
- Provided support for ERP system administration, ensuring smooth operations and addressing system needs as required
- Planned and coordinated administrative systems, streamlining procedures to enhance productivity and operational flow
- Managed and motivated employees to be productive and engaged in work.
- Recruited, trained, and managed staff, providing coaching and performance assessments to ensure maximum efficiency
- Evaluated staff performance, delivering coaching and guidance to foster professional growth and maintain maximum productivity
Manager, Pricing & Commercials
SYSPRO
10.2019 - 06.2021
- Collaborated with the CFO, Sales Team, and Global Leadership to develop and refine national pricing strategies and models for implementation across a three-tier network
- Leveraged a fact-based, scalable, and sustainable process to align with company objectives, driving long-term profitability and growth
- Developed and implemented pricing strategies to optimize revenue, margin, and market competitiveness
- Analyzed market trends, customer behavior, and competitor data to support strategic pricing decisions
- Collaborated with cross-functional teams, including Finance, Sales, and Operations, to align pricing models with business objectives
- Created and maintained pricing models, ensuring accuracy and alignment with cost structures and commercial goals
- Conducted regular pricing audits and improved processes to minimize errors and maximize profitability
- Partnered with Finance to forecast revenue impact of pricing adjustments and ensure compliance with financial reporting standards
- Developed customized pricing solutions for complex customer proposals, balancing customer satisfaction with company profitability
- Presented pricing strategies and outcomes to senior leadership, providing actionable insights to inform decision-making
Manager, Project Management Services
SYSPRO
12.2015 - 10.2019
- Led multiple high-impact projects from initiation to completion, ensuring alignment with organizational goals and delivering on time and within budget
- Developed and implemented department and project-specific procedures to streamline the project services function
- Oversaw the creation of detailed project plans, collaborating with SYSPRO managers to assign qualified staff to ensure successful project execution
- Conducted internal and external briefings on project requirements and processes, serving as the central point of contact for all project reviews
- Regularly reviewed project services practices and quality standards to ensure objectives were met, aligning with customer expectations and contractual requirements
- Established a framework for tracking and analyzing project risks, performed periodic risk assessments, and documented lessons learned at project closure
- Supported Project Managers and Coordinators on operational and procedural issues, facilitating smooth project execution
- Prepared Scope of Work (SOW) quotations, ensuring post-sale project documentation accurately reflected customer agreements
- Monitored budget vs
- Actual performance for all projects, managing scope changes and modifications to established budgets
- Oversaw and managed all aspects of project billing, ensuring accuracy, adherence to compliance standards, and timely invoicing to support seamless revenue operations
- Prepared data and insights for management reports and presentations, ensuring the accuracy and relevance of project metrics
Project Manager
SYSPRO
07.2009 - 12.2015
- Led and managed multiple projects, ensuring alignment with organizational goals, customer expectations, and contractual requirements.
- Collaborated with internal and external stakeholders to organize and manage all phases of projects, including initiation, execution, and closure.
- Coordinated schedules, activities, and resources to develop comprehensive project plans, defining tasks, responsibilities, milestones, and timelines.
- Partnered with project managers and steering committees to establish project scope, goals, budgets, and change order procedures.
- Created detailed project plans, including resource allocation and sub-goals, ensuring alignment with overall objectives.
- Led regular project meetings to address conflicts, adjust plans as needed, and escalate issues to the steering committee for resolution.
Monitored project progress, identified risks and potential hazards, and implemented corrective actions to ensure successful outcomes. - Documented and presented project progress, interim results, and final reports to internal and external stakeholders.
- Facilitated communication and alignment among team members, ensuring clarity of responsibilities and adherence to timelines.
- Conducted post-project reviews, developed final project reports, and implemented lessons learned to enhance future processes.
- Supported continuous improvement initiatives within the Project Management structure to optimize service delivery and efficiency.
CRM Administrator /Senior Documentation Specialist
SYSPRO
08.2002 - 07.2009
- Managed and administered CRM systems, ensuring optimal configuration, data integrity, and seamless user experience.
- Designed, developed, and maintained process documentation, including workflows, SOPs, and training guides, to enhance system usability and ensure compliance with organizational standards.
- Led CRM data management initiatives, ensuring accuracy, consistency, and alignment with business objectives.
- Created and automated reporting dashboards to provide real-time insights into sales performance, revenue tracking, and operational KPIs.
- Developed and implemented standardized documentation frameworks, improving accessibility and consistency across departments.
- Conducted process audits and gathered stakeholder feedback to drive system and workflow improvements, optimizing business operations.
- Provided user training and support, enabling cross-functional teams to effectively utilize CRM and ERP functionalities.
- Collaborated with Sales, Finance, and IT teams to align CRM capabilities with business needs, enhancing customer relationship management.
- Developed process maps and visual aids using MS Visio and SYSPRO ERP to simplify complex workflows and improve operational efficiency.
- Led change management efforts, creating process improvement guides and facilitating system transitions with minimal disruption.
- Established and maintained centralized repositories for documentation, optimizing version control and organization-wide accessibility.
- Monitored system performance and process metrics, implementing enhancements to improve productivity and data-driven decision-making.
Administrative Assistant/Documentation Specialist
SYSPRO
Costa Mesa, California
02.1998 - 08.2002
- Provided administrative support to the Technical Support Manager and Technical Writing Manager, ensuring seamless daily operations.
- Created and organized detailed reports, tracked correspondence, and managed schedules for conferences, meetings, and workshops.
- Prepared and distributed meeting minutes, coordinated travel arrangements, and maintained accurate and organized filing systems.
- Logged and monitored technical support calls, discrepancies, and software updates to ensure timely resolutions.
- Updated calendars, maintained the support schedule, and tracked hardware assets and allocations.
- Developed, edited, and formatted training materials, ensuring consistency and clarity across all documentation.
- Organized and coordinated workshops, providing logistical support and ensuring training resources were readily available.
Education
BBA - Business Administration And Management
University of Phoenix
Ontario05-2011
Certificate Program - Project Management
University of California, Irvine
Irvine, CA12.2010
Skills
- Technical Proficiency: Expertise in SYSPRO ERP, MS Office Suite (Word, Excel, PowerPoint, Visio), CRM (SYSPRO & HubSpot), SQL Server Management Studio, Adobe Acrobat Pro, and Crystal Reports
- Accounts Receivable & Accounts Payable: Expertise in managing end-to-end AR and AP processes to optimize cash flow and maintain accuracy
- Collections & Credit Management: Proficient in streamlining collections workflows and implementing credit controls to minimize risk
- Vendor Management: Skilled in building and maintaining strong vendor relationships to ensure seamless operations and cost-effectiveness
- SaaS Billing: Experience in managing subscription-based billing systems, ensuring accuracy and compliance with SaaS revenue models
- CRM Administration: Expertise in CRM Configuration & Customization, Data Management & Integrity, Workflow Automation, User Training & Support, Reporting & Analytics, Process Optimization, System Troubleshooting, Cross-Functional Collaboration
- Project Management: Proficient in planning, coordinating, and monitoring project activities, including risk analysis, scope management, and reporting
- Process Improvement: Adept at identifying inefficiencies, streamlining workflows, and implementing process enhancements to improve organizational performance
- Data Analysis & Reporting: Strong analytical skills for developing metrics, dashboards, and detailed reports to support decision-making and performance tracking
- Communication: Excellent verbal and written communication skills, including experience in liaising with internal teams, stakeholders, and external clients
- Organization & Time Management: Exceptional ability to manage multiple priorities, coordinate schedules, and meet tight deadlines with accuracy
- Leadership & Training: Experienced in recruiting, training, and coaching team members to enhance productivity and efficiency
Certification
- Project Management Professional (PMP)® – Project Management Institute, #1765476, 11/01/14
- Microsoft Office Specialist - Certified Master
Accomplishments
Continuous Process and Control Team (CPACT):
- Led process improvement initiatives within CPACT, streamlining workflows and enhancing operational efficiency.
- Developed and documented standardized procedures to ensure compliance and process consistency across departments.
- Collaborated with cross-functional teams to analyze inefficiencies, implement solutions, and monitor performance metrics.
- Enhanced CRM and ERP system controls, improving data integrity and reporting accuracy.
- Provided training and change management support, ensuring smooth adoption of new processes and system enhancements.
CRM Implementation Team
- Led the successful implementation of CRM, ensuring seamless integration with existing ERP systems to enhance customer relationship management and operational efficiency.
- Developed and customized CRM workflows, automations, and reporting dashboards, improving sales tracking, forecasting, and data-driven decision-making.
- Managed user security and permissions, implementing role-based access controls to safeguard sensitive data and ensure compliance with company policies.
- Collaborated with cross-functional teams, including Sales, Finance, and IT, to align CRM functionalities with business objectives.
- Created comprehensive training materials and conducted end-user training sessions, increasing system adoption and reducing onboarding time.
- Improved data integrity and reporting accuracy, implementing data validation processes that reduced discrepancies by 40%.
- Optimized CRM processes, streamlining sales cycle tracking and reducing manual data entry by 50%.
- Served as the primary liaison between stakeholders and technical teams, ensuring business needs were met while maintaining system scalability and compliance.
Affiliations
- Project Management Institute
Professional Development
On-Demand Webinars (PMI PDUs), ProjectManagement.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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