Danielle Staley
Newark,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative (Remote)
Sterling Jewelers Inc.
09.2022 - 03.2023
- Followed up with customers about resolved issues to maintain high standards of service
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative/Service Desk Lead
The Home Depot Inc
01.2015 - 03.2020
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Preparing merchandise for shipment to appropriate locations
Dispatcher Office Manager/Key Holder
E-Z Way Airport Parking
01.2012 - 07.2015
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained computer and physical filing systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Certified Nurse’s Aide/ Nursing Assistant Certifie
The New Millennium Training Center
Staten Island, NY06.2009
Skills
- Retail Sales Customer Service
- Fleet Dispatching
- Active Listening
- Microsoft Excel
- Customer Relations
- Microsoft Word
- Staff Training
- Managing Multiple Tasks
- Investigate Claims
- Understanding Customer Needs
- Strong Analytical and Problem-Solving Skills
- Administrative Support
- Multi-Line Telephone Operation
Timeline
Customer Service Representative (Remote)
Sterling Jewelers Inc.
09.2022 - 03.2023
Customer Service Representative/Service Desk Lead
The Home Depot Inc
01.2015 - 03.2020
Dispatcher Office Manager/Key Holder
E-Z Way Airport Parking
01.2012 - 07.2015
Certified Nurse’s Aide/ Nursing Assistant Certifie
The New Millennium Training Center
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