Danielle Starr
Fort Yates
Summary
Dynamic IT Coordinator at Fort Yates Public School, adept at optimizing resource allocation and enhancing network performance. Proven track record in implementing software solutions that improved efficiency by 30%. Strong communicator and strategic planner, dedicated to fostering collaboration and delivering exceptional customer support while ensuring compliance with industry standards.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
IT Coordinator
Fort Yates Public School
08.2023 - Current
- Coordinated IT support services to enhance learning environments for students and staff.
- Implemented software solutions to optimize administrative processes and improve efficiency.
- Assisted in maintaining network security protocols to safeguard sensitive information.
- Developed training materials for staff on new technology systems and tools.
- Streamlined communication between departments through effective use of collaboration platforms.
- Managed inventory of IT equipment, ensuring availability and readiness for educational needs.
- Resolved technical issues promptly, minimizing downtime for classroom activities.
- Collaborated with vendors to procure hardware and software that meet institutional requirements.
- Reduced downtime with proactive IT support and rapid issue resolution.
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Streamlined IT processes for enhanced productivity through regular system audits and maintenance.
- Improved system efficiency by implementing and maintaining hardware and software solutions.
- Enhanced security measures by developing and enforcing comprehensive cybersecurity policies.
- Conducted thorough risk assessments before implementing any changes to systems or processes, minimizing negative impact on operations.
- Established effective communication channels between IT department and other business units for optimal collaboration on projects and initiatives.
- Developed strategic plans for future technology investments based on business objectives and industry trends.
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Ensured compliance with industry regulations by implementing appropriate security protocols and safeguards.
- Developed custom applications to improve workflow efficiency and overall business performance.
- Diagnosed and resolved hardware and software issues.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Evaluated software products to determine compatibility with existing systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
GIS Data Management Specialist
Department of Water Resources, Standing Rock Sioux Tribe
07.2018 - 07.2023
- Developed and maintained databases to enhance data retrieval efficiency for resource management projects.
- Collaborated with cross-functional teams to streamline data collection processes, improving turnaround times.
- Trained staff on data
- Cooperated fully with product owners and enterprise architects to understand requirements.
- Prepared functional and technical documentation data for warehouses.
- Validated warehouse data structure and accuracy.
- Performed systems and data analysis using variety of computer languages and procedures.
- Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
- Analyzed data integrity issues, ensuring accurate reporting and compliance with regulatory standards.
- Trained staff on data management tools, fostering a culture of accuracy and best practices within the department.
- Led initiatives to optimize data processing workflows, resulting in increased operational efficiency and reduced errors.
- Implemented quality control measures, enhancing the reliability of water resource data utilized in decision-making processes.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Automated repetitive tasks, freeing up team members to focus on strategic initiatives.
- Streamlined data workflows for increased efficiency and reduced processing time.
- Optimized data storage, consolidating multiple databases into a single, centralized system.
- Enhanced data security with stringent access control measures and regular audits.
- Improved data quality by implementing rigorous validation and verification processes.
- Championed the adoption of new technologies within the organization for improved performance in managing large-scale datasets.
- Delivered consistent support during critical business decisions through accurate presentation of data insights and trends.
- Provided training to colleagues on best practices in data management and tools usage.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Developed and modified programs to meet customer requirements.
IT Technician
Standing Rock Sioux Tribe
08.2010 - 07.2018
- Troubleshot hardware and software issues, providing timely resolutions to user problems.
- Installed and configured network devices, ensuring optimal performance across systems.
- Conducted regular maintenance on IT infrastructure, enhancing system reliability and uptime.
- Developed and implemented training programs for staff on new technologies and best practices.
- Collaborated with cross-functional teams to identify technology needs and recommend solutions.
- Managed inventory of IT assets, streamlining procurement processes for equipment replacement.
- Led initiatives to upgrade systems, increasing efficiency through improved technology integration.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Increased user satisfaction through development and implementation of user feedback system for IT services.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Associate of Applied Science - General Studies
Sitting Bull College
Fort Yates, ND05-2006
Skills
- IT resource allocation
- IT change control
- Customer support
- IT asset management
- IT compliance
- IT procurement
- Hardware installation
- IT documentation
- Network administration
- Mobile device management
- Software deployment
- Disaster recovery
- Capacity planning
- IT best practices
- Compliance monitoring
- Scope management
- Project scope
- Relationship building
- Customer relations
- Advanced problem solving
- Verbal and written communication
- Project tracking
- Project scheduling
- Work flow planning
- Client relations
- Processes and procedures
- Staff management
- Strategic planning
- Schedule management
- Conflict management
- Document management
- Data analysis
- Risk management
- Performance improvements
- Project planning
- Client rapport
- Data review
- Requirements gathering
- Expense reports
- Purchasing and procurement
- Meeting facilitation
- Project regulations
Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved technical issues which led to efficiency and better results.
- Collaborated with team of 26 in the development of work order processes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
IT Coordinator
Fort Yates Public School
08.2023 - Current
GIS Data Management Specialist
Department of Water Resources, Standing Rock Sioux Tribe
07.2018 - 07.2023
IT Technician
Standing Rock Sioux Tribe
08.2010 - 07.2018
Associate of Applied Science - General Studies
Sitting Bull College