Danielle Stauty
Fort Worth,TX
Summary
Dedicated, professional, people-oriented Manager focused on promoting an exceptional work environment, guest satisfaction and success of business through outstanding service. Strongly adapts to new ideas, growth and challenge. Well experienced in team building, innovative business practices, retaining clientele and overall guest experience.
Overview
9
9
years of professional experience
Work History
Task Force General Manager
Quorum Hotels And Resorts
11.2023 - Current
- Enhanced team performance by implementing effective communication strategies and regular progress reviews.
- Achieved higher employee satisfaction ratings by promoting a positive work environment and addressing concerns promptly.
- Increased overall efficiency through the implementation of streamlined operational procedures and resource allocation.
- Spearheaded successful collaborations with cross-functional departments, resulting in improved project outcomes.
- Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.
- Piloted innovative solutions that addressed pressing challenges within the organization, leading to more efficient workflows and better results overall.
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
Assistant General Manager of Hyatt Place TCU
Quorum Hotels and Resorts
11.2021 - Current
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Accounting, daily reporting & AR/AP
- Maintained the hotel's high standards of customer service and quality assurance.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Coordinated with vendors to arrange catering services for special events held at the hotel.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Oversaw recruiting, interviews and new employee hiring.
Assistant General Manager
Wyndham Hotels And Resorts LLC.
05.2019 - 11.2021
- Analyzed financial data and prepared reports for senior management.
- I have certification in both General Management and Assistant General Management
- Direct, schedule, train and hire staff, Managed Audit Reporting, Maintain social media presence, Test property for new corporate rollouts, Experience with contracts, due to the nature of airport hotel business, Acting General Manager to other distressed properties in the region, Resolve all escalated complaints, Food Service Preparations.
Training Manager
Wyndham Hotels And Resorts LLC.
01.2018 - 05.2020
- Reviewed and edited all training materials for accuracy and policy compliance, Created training manuals, multimedia visual aids and other educational materials, Directed field training to enhance participants' skills, Alternated training methods to diversify instruction, strengthen learning opportunities, Led daily, weekly and monthly coaching, counseling and feedback sessions, Trained staff during demonstrations, meetings, conferences and workshops.
Social Media Specialist
La Quinta Inns & Suites.
06.2015 - 01.2018
- Managed social media accounts for 900 hotels, Manages escalated complaints at the corporate level, Wrote executive letters in response to escalated complaints and compliments, Created social media content with consistent content and tone, Generated interest for new and upcoming product and service releases.
Education
Bachelor of Science - Education
Park University
01.2021
Skills
- Resource Allocation
- Innovation Management
- Conflict Resolution
- Risk Assessment
- Project Management
- Operations Management
Accomplishments
2022 Hyatt Leadership Award for Outstanding Service Performance
Timeline
Task Force General Manager
Quorum Hotels And Resorts
11.2023 - Current
Assistant General Manager of Hyatt Place TCU
Quorum Hotels and Resorts
11.2021 - Current
Assistant General Manager
Wyndham Hotels And Resorts LLC.
05.2019 - 11.2021
Training Manager
Wyndham Hotels And Resorts LLC.
01.2018 - 05.2020
Social Media Specialist
La Quinta Inns & Suites.
06.2015 - 01.2018
Bachelor of Science - Education
Park University
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