Danielle Steffan
Perry,KS
Summary
Certified Massage Therapist experienced in delivering diverse massage treatments with a focus on enhancing client well-being. Achieved high levels of customer satisfaction through effective communication and a positive demeanor. Committed to fostering a welcoming environment that prioritizes exceptional service.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Massage Therapist and Nail Tech
Beauty Brands
Topeka, KS
01.2026 - Current
- Provided therapeutic massage services to enhance client relaxation and well-being.
- Assessed client needs to develop personalized treatment plans, enhancing client satisfaction and tailored service delivery.
- Performed pre-massage consultations to evaluate medical history and physical condition, ensuring targeted treatments aligned with client goals.
- Managed appointment scheduling, improving client flow and maximizing service efficiency.
- Maintained a clean and organized treatment area to ensure a safe environment.
Scentsy Consultant
Scentsy
09.2023 - Current
- Analyzed customer feedback to refine product offerings and boost satisfaction.
- Identified customer needs to ensure timely and effective responses.
- Promoted product features to customers during sales events.
Massage Therapist and Nail Tech
Beauty Brands
Lawrence, Kansas
05.2011 - 12.2025
- Provided therapeutic massage services to enhance client relaxation and well-being.
- Assessed client needs to develop personalized treatment plans and recommend services.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized treatment area to ensure a safe environment.
- Managed appointment scheduling to optimize client flow and service delivery.
Customer Service Cashier
Beauty Brands
Lawrence, Kansas
09.2015 - 02.2021
- Managed cash register operations, ensuring accuracy in cash handling.
- Processed customer transactions efficiently at retail beauty supply store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted customers in locating products and providing product knowledge.
- Greeted customers and provided friendly customer service.
- Handled customer inquiries and resolved issues with professionalism and care.
- Resolved customer complaints in a professional manner.
- Instructed new cashiers on operational procedures on procedures and customer interaction techniques.
Fast Food Worker
Taco Johns
Lawrence, Kansas
07.2010 - 12.2012
- Provided excellent customer service in a fast-paced environment.
- Greeted customers and took their orders in a friendly and efficient manner.
- Prepared and assembled menu items following company standards.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness of work areas to ensure food safety compliance.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Handled cash transactions accurately during busy shifts.
Education
Nail Technician - Nail Technician
Entourage Institute of Beauty And Esthetics
Lenexa, KS 01.2022 - 04.2022
Massage Therapist - Massage Therapy
Pinnacle Career Institute
Lawrence, KS 07.2010 - 04.2011
Perry Lecompton High School
Perry, KSSkills
- Therapeutic massage
- Treatment planning
- Customer relationship management
- Client assessment
- Safety compliance
- Appointment management
- Cash handling
- Active listening
- Professional communication
Timeline
Massage Therapist and Nail Tech
Beauty Brands
01.2026 - Current
Scentsy Consultant
Scentsy
09.2023 - Current
Nail Technician - Nail Technician
Entourage Institute of Beauty And Esthetics
01.2022 - 04.2022
Customer Service Cashier
Beauty Brands
09.2015 - 02.2021
Massage Therapist and Nail Tech
Beauty Brands
05.2011 - 12.2025
Fast Food Worker
Taco Johns
07.2010 - 12.2012
Massage Therapist - Massage Therapy
Pinnacle Career Institute
07.2010 - 04.2011
Perry Lecompton High School