Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Stephens

Topanga,CA

Summary

Competent, friendly, and positive Restaurant Server offering 15+ years of food and drink service experience. Quick learner with excellent multitasking skills and exceptional work ethic. Cultivating customer relationships to increase loyalty and repeat business. Detailed organizer of service operations with versatility in stressful, high-volume dining situations. Highly observant and proactive with a hardworking nature.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

GASOLINA CAFE
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Lead Server Trainer/ Expo/ Barista

GREATFULL GARDENS
05.2022 - 04.2024
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • High levels of organization allowed for 10+ table sections to be positively serviced with minimal errors and satisfied customers
  • Orchestrated positive customer experiences at all stages of service to bring in repeat business and was requested by “regulars” consistently
  • Enforced allergy protocols for customers, accommodated dietary restrictions, and modified dishes to suit based on extensive menu knowledge
  • Extensive menu knowledge allowed for generating high sales consistently month over month
  • Completed sales more than $24,000 monthly with near zero error rate using Toast POS system
  • Helped customers complete purchases, locate menu items, and join reward programs to promote loyalty, satisfaction, and high sales numbers
  • Worked at multiple locations within the company covering shifts showcasing work ethic, skillset, and knowledge to other coworkers.

Administrative Assistant

CAMCO
12.2020 - 05.2022
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Answered multi-line phone system, routing calls, and delivering messages to staff
  • Executed record filing system to improve document organization and management
  • Edited documents to improve accuracy of language, flow, and readability
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
  • Offered technical support and troubleshot issues to enhance office productivity
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks Software.

Lead Server Trainer/ Expo/ Barista

GREATFULL GARDENS
10.2016 - 11.2020
  • Orchestrated positive customer experiences at all stages by overseeing Front of House operations
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Created, updated, and implemented training plans in collaboration with restaurant management
  • Created relationships with customers that brought in repeat business and stronger loyalty
  • Trained all incoming staff on restaurant's extensive Vegan/GF/Omnivore menu, company practices, culture, and procedures to maximize job satisfaction and productivity
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to coworkers and up-selling food and beverages.

Lead Server Trainer/ Bartender

SUSHI PIER 2 (CLOSED 2020)
07.2008 - 03.2017
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Checked identification to enforce age regulations for alcoholic beverages
  • Recruited top-notch employees for General Manager and server positions
  • Trained all incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Trained new team members on restaurant procedures, menu items and performance strategies
  • Taught servers to memorize menu items and ingredients while providing information on preparation methods
  • Orchestrated positive customer experiences at all stages of service.

Education

Bachelor of Science - Graphic Information Technology

Arizona State University Online
Tempe, AZ
09.2026

Associate of Arts - Graphic Design

Truckee Meadows Community College
Reno, NV
05.2021

High School Diploma -

Robert McQueen High School
Reno, NV
06.2005

Skills

    Strong Work Ethic

    Exceptional customer service

    Guest Engagement

    Hospitality service expertise

    Memory retention

    Safe Food Handling

    Menu Memorization

    High-volume dining

    Service prioritization

    Sales expertise

    Food safety understanding

    Order Accuracy

Certification

  • California Food Handling Certification - April, 2024
  • California Responsible Beverage Service Certification - April, 2024

Timeline

Server

GASOLINA CAFE
07.2024 - Current

Lead Server Trainer/ Expo/ Barista

GREATFULL GARDENS
05.2022 - 04.2024

Administrative Assistant

CAMCO
12.2020 - 05.2022

Lead Server Trainer/ Expo/ Barista

GREATFULL GARDENS
10.2016 - 11.2020

Lead Server Trainer/ Bartender

SUSHI PIER 2 (CLOSED 2020)
07.2008 - 03.2017

Associate of Arts - Graphic Design

Truckee Meadows Community College

High School Diploma -

Robert McQueen High School

Bachelor of Science - Graphic Information Technology

Arizona State University Online

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Danielle Stephens