Summary
Overview
Work History
Education
Skills
Timeline
Communication
Leadership
Generic

Danielle Sterling

Bowling Green,OH

Summary

I am a professional with a deep expertise and readiness for leadership with the ability to also be lead and coached. Proven track record in driving business growth and operational efficiency. Strong focus on effective communication, and team collaboration- delivering impactful results. Known for reliability, adaptability, strategic vision, being a quick but efficient learner, and effective problem-solving. Skilled in business management, sales/marketing, financial planning, and customer relations.

Overview

20
20
years of professional experience

Work History

Owner

Sterling’s Amish Deli
01.2020 - Current
  • Responsibilities: Currently overseeing 5 employees in the restaurant business. Responsible for advertising, sales, bulk orders, payroll, books, and training. I've used my customer services skills obtained from past employment to maintain a friendly, welcoming, clean, and safe environment.

Agent Team Member

State Farm
10.2024 - 07.2025
  • Assisted management with data analysis to identify trends and areas for improvement within the team''s operations.
  • Proactively identified potential risks or obstacles facing clients'' accounts, devising strategies to mitigate or resolve them promptly.
  • Maintained strict adherence to all relevant compliance and regulatory guidelines, ensuring the integrity of both client interactions and team operations.
  • Efficiently managed multiple tasks simultaneously while ensuring all deadlines were met without compromising quality of work output.
  • Utilized company CRM software effectively, keeping track of leads, conversions, and follow-up activities for better organization and time management.
  • Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
  • Contributed to a positive workplace culture by actively participating in company events and initiatives aimed at improving employee morale and engagement.
  • Maintained accurate records of all client interactions, ensuring seamless continuity of service during employee transitions or absences.
  • Provided valuable feedback on marketing materials based on customer responses, contributing to the development of more effective marketing campaigns and strategies.
  • Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
  • Increased customer loyalty by delivering personalized service tailored to individual needs and preferences.
  • Exceeded monthly sales targets consistently, contributing to overall department success.
  • Conducted regular self-assessments to identify areas for personal growth and professional development, actively seeking opportunities for continuous improvement in performance.
  • Boosted sales performance by identifying cross-selling opportunities and promoting additional products to clients.
  • Developed strong relationships with clients, resulting in repeat business and client referrals.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Developed new business and managed new and existing clients.
  • Newly titled, as New Customer Onboarding Specialist: I coordinated appointments to meet with the agent at this office for new customer onboarding. Details further explained upon interview.

Sales Associate Manager- Call Center Agent/Supervisor

Universal Marketing Group- UMG
06.2013 - 01.2017
  • Managed a team of inbound sales representatives, providing guidance and support to improve overall performance and insure compliancy.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers, increase sales conversions, and help team members get to know the products.
  • Enhanced team member training to drive sales using role play, incentives, and positive competition.

Manager

Quality Inn
01.2008 - 01.2010
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.

Cashier

Kroger
01.2006 - 01.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

High School -

Bowling Green High School
Bowling Green, OH
01.2008

No Degree - Insurance, P&C

Xcel Insurance Training
Online
10-2025

Skills

  • Communication

  • Talent acquisition and onboarding

  • Integrated marketing and sales

  • Effective problem resolution

  • Proficient schedule organization

  • Operations oversight for small businesses

Timeline

Agent Team Member

State Farm
10.2024 - 07.2025

Owner

Sterling’s Amish Deli
01.2020 - Current

Sales Associate Manager- Call Center Agent/Supervisor

Universal Marketing Group- UMG
06.2013 - 01.2017

Manager

Quality Inn
01.2008 - 01.2010

Cashier

Kroger
01.2006 - 01.2010

High School -

Bowling Green High School

No Degree - Insurance, P&C

Xcel Insurance Training

Communication

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership

Successfully lead our team to outstanding sales as a new business owner. Was always promoted in previous employment.

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Danielle Sterling