Danielle Stevens
Mahnomen,MN
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
12
12
years of professional experience
Work History
HIM Manager (Detail)
White Earth Health Center
White Earth, Minnesota
07.2024 - Current
- Streamlined communication channels, improving information flow and decision-making speed.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coordinated cross-departmental projects to ensure timely and successful completion
- Ensured compliance with all applicable laws, regulations, industry standards
- Assigned tasks to associates to fit skill levels and maximize team performance
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Oversaw daily operations, maintaining efficiency and quality standards
- Performed quality assurance reviews of medical records for completeness, accuracy and compliance with regulatory standards
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records
- Created and implemented the VistA Subcommittee to discuss such topics as electronic health records and communicate best ways to improve workflows that impact delivering and receiving health information
- Directed, supervised and evaluated work performance of coding and scanning HIM staff
- Resolved discrepancies between coded data elements by researching clinical documentation within the medical record.
- Collaborated with physicians, nurses, coders and other healthcare professionals on documentation issues.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Educated staff on best practices related to the use of EHR systems and other health information technology tools.
- Developed and enforced departmental policies and procedures related to the management of health information.
- Operated equipment and machinery according to safety guidelines.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Collaborated with IT personnel to develop secure systems for storing private data.
- Investigated potential incidents involving unauthorized access or use of personal information.
IT Specialist
White Earth Service Unit
White Earth, Minnesota
06.2023 - 07.2024
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Developed and maintained strong relations with customers to meet quality expectations.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Managed the configuration and setup of customer accounts and systems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained inventory of all IT equipment and supplies in use by the organization.
Contact Representative
White Earth Health Center
White Earth, Minnesota
03.2023 - 06.2023
- Interview patients for potential eligibility for services and to obtain registration information relating to alternate resources
- Communicated to HIM to reactivate a retired/stored record and authorization to enable the Business Office to bill for health care services provided from all Alternate Resources, including the non-beneficiary services
- Determined the eligibility of patients seeking health care services
- Identified, verified and assist in contacting various Federal, State, and County agencies for eligibility
- Provided customer service to patients by completing new or updated forms of the Patient Registration System
- Obtained and verified the health records and the Patient Registration System for Medicaid, Medicare and Private/Commercial Insurance eligibility for all patients seen prior to all clinic visits
- Assured and/or initiated timely entry of AHCCCS and Medicare information to augment outpatient billing efforts and enhanced access to health services or other medical specialty care
- Utilized effective oral communication skills that provided a clear understanding of alternate insurance resources for services provided
Student Health Data Analyst
Dakota State University
Waubun, Minnesota
01.2023 - 05.2023
- Conducted data analysis including data queries, raw data processing and integration, data structures and algorithms for PRAM data outcomes
- Data modeling, analysis, and visualization
- Assisted in appropriate selection of diagnosis and procedure codes from claims
- Performed data abstraction of pregnancy risk assessment data and the claims data from SQL and Excel files
- Assisted with data validation between maternal risk assessment and claims data
- Assisted with data analysis of maternal risk assessment and claims data
- Assisted with documentation of processes and procedures as required
- Worked independently and as part of team to ensure grant requirements are met
- Demonstrated strong time management skills and attention to detail to guarantee data analysis and validation
Marketing Manager
White Earth Enterprises
Waubun, Minnesota
03.2022 - 12.2022
- Directed and managed the WEE website and its affiliated websites to ensure functionality while driving viewers to the sites
- Overseen and managed all promotional ordering, worked with vendors, customers, and staff to ensure custom orders were done correctly, timely, producing high quality products and a high customer satisfaction and experience
- Provided effective oral communication and customer services with vendors and customer in regards to products and promotions available
- Collaborated with WEE management and staff members to ensure the website(s) aligns with brand strategy and business goals
- Developed and executed marketing and advertising campaigns that maintain brand consistency and increase brand identity and awareness for WEE
- Provided strategic direction to WEE Senior Business Manager in order to develop and execute new marketing and advertising ideas and concepts
Owner/Operator
Energy Nation, LLC
Waubun, Minnesota
07.2021 - 03.2022
- Supervised, trained and assisted employees on Herbalife Products, customer service, club maintenance, and social media advertising and marketing
- Delivered excellent customer service to clients and fellow employees.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved conflicts between employees in a professional manner.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Delegated work to staff, setting priorities and goals.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Managed daily operations of the business, including staff, sales, inventory, and accounting
- Prepared staff work schedules and assigned team members to specific duties
- Maintained proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Completed club operational requirements by scheduling and assigning employees; following up on work results
- Maintained professional and technical knowledge by attending educational workshops, weekly zoom meetings
Business Products Manager
White Earth Enterprises
Waubun, Minnesota
12.2020 - 07.2021
- Website management/development/maintenance
- Identified current and future customer requirements using sales forecasting, sales management, and customer marketing
- Identified, developed, and evaluated marketing strategy based on knowledge of establishment objectives, market characteristics, and cost markup factors
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Created and managed budgets for travel, training, and team-building activities.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image
Behavioral Health Assistant Director
White Earth Nation
White Earth, Minnesota
09.2019 - 12.2020
- Assist with financial oversight of the Behavioral Health programs, meet with program managers to display the importance of billing and productivity
- Reach out to clients to get feedback on program improvements in client centered environments
- Supervise Behavioral Health quality assurance billers and coders
- Ensure assigned programs meet their standards and continue to seek quality improvement to provide high quality care
- Interconnect programming operational needs with Behavioral Health Director
- Assist in implementing new ways to create billable encounters to expand program development and evaluation
- Supervise Billing and Coding, Behavioral Health Maintenance, Oshki Manidoo Youth, and Security
- Assist in negotiating and determining quality procedures, standards, and specifications
- Investigate and assist in setting standards for quality, health, and safety for Division
- Monitor performance of programs and staff
Interim Quality Assurance Coordinator
White Earth Nation
White Earth, MN
05.2019 - 09.2019
- Champion user, onboarding and off boarding, accessibility, and password reset and user accounts
- Provided clinical EHR/business IT support in specific areas such as patient encounters, patient scheduling, clinical workflows, and business operations
- Investigated and resolved complex user issues, data queries and workflow problems
- Communicated technology changes, upgrades, and downtimes to all end-users
- Troubleshoot and resolved technical issues as needed
- Maintained and updated an effective ticketing system to monitor incoming service requests, track incidents, and troubleshoot issues within the electronic health record systems
- Acted as a single point of contact for electronic health record systems, provided ongoing maintenance, troubleshooting, updates and technical services from installation and maintenance
- Onsite operation and database maintenance
- Assisted with project team to implement and utilize system security policies and procedures that complied with legal, ethical, state and federal agencies
- Assisted with technical and physical safeguards and database access controls within electronic health record systems
- Diagnosed and resolved technical issues, including hardware, software, and connectivity issues within EHR applications
- Delivered exceptional customer service to all internal and external parties
- Researched new technologies and provided training to staff across all departments to optimize productivity
- Enhanced processes and procedures resulting in end-user satisfaction
Quality Assurance Billing/Coding Specialist
White Earth Nation
White Earth, Minnesota
03.2017 - 09.2019
- Champion user, assisted with onboarding and offboarding, accessibility, password reset and user accounts
- Assisted with maintenance and updates to an effective ticketing system to monitor incoming service requests, track incidents, and troubleshoot issues with the electronic health record systems
- Acted as a single point of contact for electronic health record systems, provided ongoing maintenance, troubleshooting, updates and technical services from installation and maintenance
- Researched new technologies and provided training to staff across all departments to optimize productivity
- Assisted with enhanced processes and procedures resulting in end-user satisfaction
- Provided well-developed communication, customer support, and interpersonal skills
- Provided technical assistance related to basic system and computer functions
- Assist managers to ensure program objectives, policies and procedures, standards met
- Worked with Division Director to build an enhanced service delivery system to promote services
- Trained in new and current staff as necessary in electronic health record documentation
- Reviewed program performance and effectiveness to maximize productivity
- Reviewed all electronically submitted documentation to ensure records reflect compliance with medical necessity, support initial visit data, describe patient assessment, and support selected coding
Home Health Coding Specialist
Essentia Health
Detroit Lakes, Minnesota
08.2015 - 03.2017
- Accurately followed coding guidelines and legal requirements to ensure compliance with federal and state regulatory bodies
- Determined the final diagnoses and procedures stated by the physician or other health care providers are valid and complete
- Supplied the correct ICD-10 CM diagnosis codes on all diagnoses provided
- Reviewed all electronically submitted documentation to ensure records reflect compliance with medical necessity, support initial visit data, describe patient assessment, and support selected coding
- Audited records to ensure proper submission of services prior to billing claim
- Assisted in planning strategies to improve deficiencies relating to Coding/OASIS assessment and documentation
- Participated in seminars and in-services as necessary to stay current with coding changes and issues
- Other duties as assigned
DRG Coding Specialist
Sanford Health
Fargo, North Dakota
06.2013 - 02.2014
- Coded inpatient encounters
- Trained in Computer Assisted Coding (3m)
- Patient Assistance
- Concurrent reviews of Medicare inpatients to ensure accurate coding and billing
- Queried physicians for further speciation of diagnosis and procedure
- Attended ICD-10-CM/PCS training
- Resource to providers and service areas on coding questions and guidelines and documentation
- Provided education on appropriate coding schemes
Education
Master of Science - Health Informatics
Dakota State University
Madison, SD06-2027
Bachelor of Science - Health Information Management
Dakota State University
Madison, SD05-2023
Associate of Science - Health Information Technology
North Dakota College of Science
Wahpeton, ND05-2013
Skills
- Information governance
- Health information systems
- Data privacy
- Office administration
- HIPAA and HITECH requirements
- Medical billing
- Interpersonal and written communication
- Financial operations oversight
- Data analysis
- Cross-departmental collaboration
- Quality assurance
- Customer service
- Team leadership
- IT troubleshooting
- Regulatory compliance
- Information security
- Policy and procedure development
- Complex Problem-solving
- Project management
- Staff development
- Goal oriented
- Training and mentoring
- Data analytics
- Operations management
- Analytical thinking
- Change management
- Process monitoring and improvement
Timeline
HIM Manager (Detail)
White Earth Health Center
07.2024 - Current
IT Specialist
White Earth Service Unit
06.2023 - 07.2024
Contact Representative
White Earth Health Center
03.2023 - 06.2023
Student Health Data Analyst
Dakota State University
01.2023 - 05.2023
Marketing Manager
White Earth Enterprises
03.2022 - 12.2022
Owner/Operator
Energy Nation, LLC
07.2021 - 03.2022
Business Products Manager
White Earth Enterprises
12.2020 - 07.2021
Behavioral Health Assistant Director
White Earth Nation
09.2019 - 12.2020
Interim Quality Assurance Coordinator
White Earth Nation
05.2019 - 09.2019
Quality Assurance Billing/Coding Specialist
White Earth Nation
03.2017 - 09.2019
Home Health Coding Specialist
Essentia Health
08.2015 - 03.2017
DRG Coding Specialist
Sanford Health
06.2013 - 02.2014
Master of Science - Health Informatics
Dakota State University
Bachelor of Science - Health Information Management
Dakota State University
Associate of Science - Health Information Technology
North Dakota College of Science