Danielle Stevenson
Calvert,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Express Employment
Calvert, TX
05.2024 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative
Medigence Health
Calvert, TX
10.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Part-time Flexible Clerk
United States Postal Service, USPS
Calvert, TX
12.2018 - 09.2023
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Trained staff members to perform work activities and use computer applications.
- Inventoried and ordered materials, supplies and services.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Completed and mailed contracts, invoices or checks.
Education
High School Diploma -
Calvert High School
Calvert, TX05-2004
Some College (No Degree) - Real Estate
Blinn College
Bryan, TXSkills
- Proficient in Resolving Complaints
- Appointment Scheduling
- Data Compilation
- Data Entry
- Telephonic Communication Skills
- Comprehensive Report Production
Timeline
Customer Service Representative
Express Employment
05.2024 - Current
Customer Service Representative
Medigence Health
10.2023 - 04.2024
Part-time Flexible Clerk
United States Postal Service, USPS
12.2018 - 09.2023
High School Diploma -
Calvert High School
Some College (No Degree) - Real Estate
Blinn College