Danielle Steward
Beaumont,TX
Summary
Dynamic customer service professional with a proven track record at Cigna-HealthSpring, excelling in resolving inquiries and enhancing satisfaction. Skilled in active listening and CRM systems, I effectively managed escalated calls and contributed to sales growth, fostering loyalty and repeat business through empathetic communication and critical thinking.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cigna-HealthSpring
02.2023 - 05.2025
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Processed claims and ensured compliance with company policies, improving accuracy and turnaround time.
- Collaborated with cross-functional teams to address complex issues, driving timely solutions for customers.
- Maintained detailed records of customer interactions in CRM systems, supporting data-driven decision-making processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Apple
06.2021 - 12.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Shift Leader
Walgreens
12.2018 - 09.2021
- Supervised daily operations and ensured adherence to safety protocols.
- Trained team members on equipment usage and operational procedures.
- Monitored inventory levels and collaborated with suppliers for restocking.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Insturmentation
Central Senior High School
Beaumont, TX09-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Team development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Prioritization
- De-escalation techniques
- Building rapport
- Technical support
- Product sales
- Sales expertise
- Sales closing
Timeline
Customer Service Representative
Cigna-HealthSpring
02.2023 - 05.2025
Customer Service Representative
Apple
06.2021 - 12.2022
Shift Leader
Walgreens
12.2018 - 09.2021
Insturmentation
Central Senior High School
Similar Profiles
CANDACE WALLACECANDACE WALLACE
Claims Analyst/Claims Examiner at Cigna-HealthSpringClaims Analyst/Claims Examiner at Cigna-HealthSpring
Shemeka JohnsonShemeka Johnson
Accounting Specialist at Cigna-HealthSpring, IncAccounting Specialist at Cigna-HealthSpring, Inc
Tyana Spragley-CarterTyana Spragley-Carter
Customer Service Representative at Cigna-HealthSpringCustomer Service Representative at Cigna-HealthSpring
Jeffery CowardJeffery Coward
Supervisor at TEXAS TANK WORKSSupervisor at TEXAS TANK WORKS
Lane UtkovLane Utkov
Member Service Representative at SCAN Health PlanMember Service Representative at SCAN Health Plan