Danielle Stewart
Abilene,TX
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Copart, Inc
02.2019 - Current
- Answering phone calls
- Placing phone calls to tow companies to get vehicles released
- Titles
- Controlled auction inventory
- Take payments, process paperwork
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Waitress/Cashier
Belles Chicken Dinner House
01.2012 - Current
- Greet customers
- Take their orders
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Part time supervisor/Customer Service Lead
Carters, Inc
10.2016 - 05.2018
- Greet customers; assist them on finding items
- Take hourly reads on tracking our sales for that day
- Direct the sales associates on what needs to be done for that day, Processing shipment and cash/credit card transactions
- Balancing the cash registers at night, bank deposits, setting up the alarm and closing the store.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
Receptionist, Car sells
Gibson Motors
07.2015 - 10.2015
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Received and processed paperwork for titles, new license plates, and renewals.
Telemarketer
Teleperformance
01.2015 - 07.2015
- Receive incoming phone calls,
- Make payment transactions online
- Assist with troubleshooting on website
- Recorded and updated customer information in online systems.
- Make due date changes and due date extensions.
Education
High School Diploma -
ATEMS HIGH SCHOOL
Abilene, TX05.2014
Skills
- Waitress
- Hostess
- Receptionist (Less than 1 year)
- Telecommunications (1 year)
- Sales (1 year)
- Retail Management (2 years)
- Busser
- Restaurant Server
- Host
- Customer Service
- Call Center
- CSR
Certification
Certified Notary Public, Expires 05/01/27
REFERENCES
Available upon request
Timeline
Customer Service Representative
Copart, Inc
02.2019 - Current
Part time supervisor/Customer Service Lead
Carters, Inc
10.2016 - 05.2018
Receptionist, Car sells
Gibson Motors
07.2015 - 10.2015
Telemarketer
Teleperformance
01.2015 - 07.2015
Waitress/Cashier
Belles Chicken Dinner House
01.2012 - Current
High School Diploma -
ATEMS HIGH SCHOOL