Danielle Stewart
Spring,TX
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SME-Public Assistance
Witt O'Brien's
03.2021 - 11.2024
- Compiling data and document management for HUD.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained accurate records of programs and services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Coordinated with local government to provide resources to clients.
- Developed and maintained relationships with community organizations and agencies.
- Implemented and developed programs to address poverty and inequality.
- Facilitated communication between clients and other service providers.
- Administered and tracked client service payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Ensure and verify that all funds are utilize in accordance with programmatic guidelines.
- Provided support to social service clients in navigating available resources.
- Closeout ERAP 1 and ERAP 2 for the MHFA programs.
- Funded over 31 Million helping assistants families in need of assistance.
Lead Medical Assistant
The Woodlands Specialty Hospital
12.2019 - 10.2020
- Organized and detail-oriented with a strong work ethic.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented patient information in EMR and prepared paperwork for medical staff.
Lead Patient Access Representative
Memorial Hermann Health System
06.2019 - 12.2019
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Taught patients and families to use at-home medical equipment.
- Resolved customer complaints using established follow-up procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
HR Administrator
First Choice Emergency Room
06.2018 - 01.2019
- Managed the complete onboarding process for new hires, including I-9 verification, data entry, and ensuring the timely completion and accuracy of all required documentation.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Organized company-wide events designed to boost employee morale.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Answered employee inquiries regarding health benefits and 401k options.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Created and delivered HR training sessions to staff, managers and executives.
Lead Patient Care Coordinator
PRN, MEMORIAL HERMANN PREMIER STAFFING
02.2016 - 04.2018
- Enhanced patient experience by ensuring accurate entry of information into electronic health records and facilitating seamless transitions from pre-registration to registration, while maintaining strict adherence to HIPAA guidelines for privacy and confidentiality.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
QA/QC Analyst
Southern Global Services
10.2014 - 02.2016
- Process improvement ensuring workflow is efficient and aligns with SOP,s.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintaining knowledge and applications of SOP’s, 21CFR FDA, GMP and GDP regulations.
- Administering procedures and qualifications reports through change control.
- Scheduling and creating agendas for meetings and colleagues.
- Mitigating issues and aligning with manufacturing personnel to alleviate company deviations.
- Maintaining compliance with all required training and assisting with training fellow analysts.
Education
BUSINESS MANAGEMENT - Business Management
Texas Southern University
05.2006
Skills
- Sap
- CRM
- E clinical
- EHR
- Patient Care
- EMR
- Multi-Tasker
- Recruiting
- Self Motivated
- Salesforce
- Microsoft SharePoint
- Limited Supervision
- Quality Assurance
- SOP,s
- HUD
- Microsoft Outlook
- Microsoft Excel
- Microsoft Access
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Microsoft Power BI
- Adp
- Emergency Management
- Program Management
- Workday
- ERA
- Data Management
- Compliance Monitoring
- Time management abilities
- Strategic Thinking
- Multitasking Abilities
Certification
- CCMA Certification
- BLS Certification
- Driver's License
Timeline
SME-Public Assistance
Witt O'Brien's
03.2021 - 11.2024
Lead Medical Assistant
The Woodlands Specialty Hospital
12.2019 - 10.2020
Lead Patient Access Representative
Memorial Hermann Health System
06.2019 - 12.2019
HR Administrator
First Choice Emergency Room
06.2018 - 01.2019
Lead Patient Care Coordinator
PRN, MEMORIAL HERMANN PREMIER STAFFING
02.2016 - 04.2018
QA/QC Analyst
Southern Global Services
10.2014 - 02.2016
BUSINESS MANAGEMENT - Business Management
Texas Southern University
- CCMA Certification
- BLS Certification
- Driver's License
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