Danielle Stoller

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.

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• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
• Processed expense reimbursements and updated Software accounts with current information.
• Created and submitted weekly legal summary to managers, covering current cases, records requests and collections statuses.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Assigned tasks and directed team of office clerks.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
• Defined clear targets and objectives and communicated to other team members.
• Increased operational efficiency by developing improved filing systems for confidential client records and reports.
• Entered data into (peach Tree, system, implementing tight safeguards to secure financial and personal information.
• Entered data into (CLIO) system, implementing tight safeguards to secure financial and personal information.
• Entered data into( FILEVINE ,CLIO system, implementing tight safeguards to secure financial and personal information.

• Analyzed repeated malfunctions and deviations to trace root causes and assist with preventive measures.
• Followed quality assurance policies and procedures to verify work of production team.
• Kept testing instruments and apparatus in good working conditions.
• Inspected various units using instruments and proper techniques for reliable results.
• Rejected unacceptable items and recommended corrective actions.
• Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
• Examined Products for defects or issues, reported problems quickly and maintained high levels of accuracy.
• Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
• Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
• Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
• Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
• Tested and assembled more than $3,400 in product per month in one year.