Danielle Stovall
La Marque,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Extensive experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Villa Coordinator/Concierge/Manager
The San Luis Resort, Spa And Conference Center
12.2018 - 10.2023
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Developed strong relationships with local vendors to secure special deals and discounts for guests.
- Implemented a guest feedback system to identify areas for improvement and drive continuous service enhancements.
- Trained new concierge staff in hotel procedures, local attractions, and customer service best practices.
- Coordinated guest transportation arrangements, including airport transfers, car rentals, and limousine services.
- Increased return visits by consistently exceeding guest expectations through attentive service and tailored recommendations.
- Organized special events for VIP guests, ensuring memorable experiences that fostered loyalty.
- Maintained up-to-date knowledge of local events, venues, and attractions to provide accurate information to guests.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained team members on new hotel services and products to support promotional efforts.
- Completed bi-weekly payroll for 4-10 employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Decorated rooms upon request.
- Assisted sales team in promoting hotel facilities for meetings, conferences, and social events.
- Resolved guest complaints with diplomacy and professionalism to maintain positive brand reputation.
- Collaborated with housekeeping department to ensure timely room readiness for early check-ins or late departures.
- Created customized itineraries for guests based on interests and preferences to enhance their stay experience.
- Continuously sought innovative ways to improve overall guest experience while staying within budget constraints.
Bar Supervisor
The San Luis Resort, Spa And Conference Center
11.2017 - 12.2018
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for establishment.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Developed strong rapport with customers through attentive listening skills, consistent customer service
Food and Beverage Supervisor
The San Luis Resort, Spa And Conference Center
07.2017 - 11.2017
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Identified team weak points and implemented corrective actions to resolve concerns.
General Manager
Marios Italian Restaurant
01.2009 - 03.2014
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
- Hit company's highest daily revenue during tenure that included restaurant sales, standing catering orders, an catered event off premises
General Manager
Saltwater Grill
04.2001 - 08.2009
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Some College (No Degree) - Hotel, Motel, And Restaurant Management
University of Houston - Downtown
Houston, TXSkills
Problem Solving
Customer Service Orientated
Empathy
Multi-tasking
LMS
Aloha
Payroll
Microsoft Office/Excel
Leadership
Communication
Ability to teach and mentor
Certification
TABC Certified
Food Handlers Mgmt
Diversity and Inclusion
Sexual Harassment
Timeline
Villa Coordinator/Concierge/Manager
The San Luis Resort, Spa And Conference Center
12.2018 - 10.2023
Bar Supervisor
The San Luis Resort, Spa And Conference Center
11.2017 - 12.2018
Food and Beverage Supervisor
The San Luis Resort, Spa And Conference Center
07.2017 - 11.2017
General Manager
Marios Italian Restaurant
01.2009 - 03.2014
General Manager
Saltwater Grill
04.2001 - 08.2009
Some College (No Degree) - Hotel, Motel, And Restaurant Management
University of Houston - Downtown
TABC Certified
Food Handlers Mgmt
Diversity and Inclusion
Sexual Harassment
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