Danielle Strassner
Waco,Texas
Summary
Adept at reducing human impact, minimizing waste and maintaining effective practices to secure and support natural resources and protected habitats. Skilled leader and problem-solver with an adaptable nature. Committed to growing positive relationships with clients and colleagues at various organization levels. Recommending solutions to enhance sustainable business practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Licensed Customer Service Specialist
Allstate Insurance Company
12.2014 - 12.2017
- Discuss additional coverage available to keep every customer as protected as possible
- Discuss other channels customer can utilize
- Assist customers with policy changes and explanations about insurance rate changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Resolved concerns with products or services to help with retention and drive sales
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Consistently in top 10% of licensed insurance representatives throughout 3 national call centers
Assistant
Stephani Walsh, RN - Attorney at Law, Judge Elect
07.2014 - 12.2014
- Communicated with and informed voters on Stephani A Walsh as judicial candidate
- Administrative Management
- Volunteered to help with special projects of varying degrees of complexity
- Organized phone list and called voters regarding early voting dates and final voting day, election day
- Performed wide-ranging administrative, financial, and service-related functions
- Organized and implemented large mail-out
- Organized and implemented courthouse and campaign transportation
- Organized and managed team at early voting sites
- Scanned and saved closed files
- Money management for team at early voting sites
- Developed and maintained filing systems to facilitate easy access to information
- Offered technical support and troubleshooting issues to enhance office productivity
Bookkeeper
BB&D Administrative Services
05.2014 - 07.2014
- Using NEAT Office Technology, scanned in all personal/business receipts and documents onto computer
- Within NEAT Receipt, created and organized files for receipts and documents in order to have information easily accessible, allowing for creation of financial progress reports
- Created and organized folders for personal receipts and documents
- Created and separated folders for 3 sister companies' receipts and documents: BB&D Administrative Services, Celebrity Care Medical Clinic, & AMCOT (Addiction Medicine Consultants of Texas)
- Maintained and processed invoices, deposits, and money logs
Administrative Assistant
Leading Edge Personnel
01.2014 - 05.2014
- Assisted in preparing and mailing high volume of letters to bank shareholders
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Helped H.R with open enrollment
- Scheduled office meetings and client appointments for staff teams
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Organized office (supplies, kitchen, supply room)
- Counted marketing inventory and fabricated document of marketing ideas (presented to vendor)
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Assisted development and implementation of new administrative procedures
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Administrative Assistant
Aerohead Mechanical
02.2013 - 10.2013
- Communicated with Vendors regarding bids
- Communicated with Project Superintendents for times for all employees and Daily Reports
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Researched projects, products, and vendors
- Created bid schedules and sent it out to all vendors
- Began learning how to do take-offs and purchasing for company
- Sent Daily Reports to Project Managers
- Managed filing system, entered data and completed other clerical tasks
- Set up office on Office 365
- Created documents in Excel and Word
- Technical help
- Processed mail and invoices
Production Manager
Hacienda Tile
03.2012 - 02.2013
- Resolved issues quickly to maintain productivity goals.
- Accounts Payable and Receivable
- Standardized production procedures, job roles, and quality assurance guidelines.
- Reviewed work for quality and compliance with company standards and design specifications.
- Created Purchase Orders
- Communicated with Individual Customers
- National and International Logistics
- Communicated with Factory in Vietnam
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
- Communicated with Business purchasers
- Assimilated Show boards
- Set up Marketing Strategies/Advertising.
- Delivered direct feedback to senior management regarding project visibility and status
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
Customer Service Representative
CD Exchange
06.2010 - 11.2011
- Reconciled cash drawer at end of night and recorded profit
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Purchased products from Customers and priced accordingly for resale
- Processed and filed new/incoming inventory
- Multi-tasked, answered phones, and aided customers
- Maintained inventory organization
Shift Supervisor
Starbucks Coffee Co.
08.2007 - 11.2008
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees
- Recorded deposits and took profit to bank
- Customer service and interaction
- Created exquisite beverages to correlate to each individual Customer's desires
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
Education
Bachelor of Science - Environmental Economics And Policy
Corvallis, Oregon (Online)
Corvallis, Oregon03.2025
AA Liberal Arts -
San Antonio College
San Antonio, Texas01.2016
Skills
- Account Management
- Communication
- Data Entry, Collection, and Analysis
- Excellent Written and Oral Communication
- Organization
- Problem Resolution
- Process Optimization
- Project Management
Gardening
Compost all organic waste and use as fertilizer in organic garden which includes vegetables and herbs
Timeline
Licensed Customer Service Specialist
Allstate Insurance Company
12.2014 - 12.2017
Assistant
Stephani Walsh, RN - Attorney at Law, Judge Elect
07.2014 - 12.2014
Bookkeeper
BB&D Administrative Services
05.2014 - 07.2014
Administrative Assistant
Leading Edge Personnel
01.2014 - 05.2014
Administrative Assistant
Aerohead Mechanical
02.2013 - 10.2013
Production Manager
Hacienda Tile
03.2012 - 02.2013
Customer Service Representative
CD Exchange
06.2010 - 11.2011
Shift Supervisor
Starbucks Coffee Co.
08.2007 - 11.2008
Bachelor of Science - Environmental Economics And Policy
Corvallis, Oregon (Online)
AA Liberal Arts -
San Antonio College