Danielle Struble
Wilmington,NC
Summary
Dedicated Customer Service Representative that is passionate about providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join my next team.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Coastal Pediatric Dentistry Administration
2023.03 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Tier 2 Tech Expert
Verizon Wireless
2013.05 - 2023.02
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Activated accounts for clients interested in new services.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Advocate
Verizon Wireless
2010.05 - 2013.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
- Educated customers about products and services options and processed purchases.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Offered [Area of expertise] knowledge to assist team members in offering each customer top-notch support.
- Trained and mentored new personnel hired to fulfill various roles.
Education
High School Diploma -
E.A. Laney High School
Wilmington, NC05.2007
Skills
- Problem Solving Skills
- Time Management Skills
- Excellent Communication/Organizational Skills
- Troubleshooting
- Active Listening
- Technical Support
- Customer Service
- Written and Oral Communications
- Good Listening Skills
- Revenue Generation
- Customer Satisfaction
- Understanding Customer Needs
- Issue and Complaint Resolution
- Billing Adjustments and Refunds
- Critical Thinking
- Records Maintenance
- Account Management
- Front Desk Operations
- Medical Records Management
- HIPAA Guidelines
- Appointment Scheduling
Timeline
Medical Receptionist
Coastal Pediatric Dentistry Administration
2023.03 - Current
Tier 2 Tech Expert
Verizon Wireless
2013.05 - 2023.02
Customer Service Advocate
Verizon Wireless
2010.05 - 2013.05
High School Diploma -
E.A. Laney High School
Similar Profiles
Ellie SmithEllie Smith
Certified Dental Assistant at Coastal Carolina Pediatric DentistryCertified Dental Assistant at Coastal Carolina Pediatric Dentistry
Brooklyn LizanaBrooklyn Lizana
Dental Assistant at Coastal Pediatric DentistryDental Assistant at Coastal Pediatric Dentistry
Katrina GeathersKatrina Geathers
Treatment Coordinator/Dental Assistant/Dental Hygiene Assistant at Coastal Kids Pediatric DentistryTreatment Coordinator/Dental Assistant/Dental Hygiene Assistant at Coastal Kids Pediatric Dentistry