Danielle Stuart

• Develop marketing strategies for Joe's Crab Shack
• Research and analyze market trends
• Meet with multiple local hotel managers and front desk ambassadors
• Established membership with our local Chamber of Commerce
• Negotiated and signed a major contract aboard Camp Pendleton for their annual 4th of July bash
• Generate $3500-$5700 worth of monthly sales through my various partnerships specifically with WorldMark
• Enroll multiple Ambassadors up for Landry's
• Lead and train multiple staff on how to drive up company sales and sell Landry's Select Club memberships
• Perform ongoing analysis to develop and advance future marketing strategies
• Work closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
• Assist in design of art and graphics creation to obtain corporate approval and promote effective merchandising
• Write ads for the Chamber of Commerce advertising of Joe's Crab Shack
• Develop and implement sales strategies, resulting in Contracts with Camp Pendleton and Disney Dining Guides
• Build strong relationships with industry professionals, local beer reps, Camp Pendleton Marketing Team, Go Side of Oceanside and Harbor Police Department
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.

• Follow alcohol awareness procedures to prevent unsafe guest intoxication
• Oversee daily operations of service team
• Perform opening and closing duties to include printing sales reports, set up for incoming shift, preparing cash drawers and taking inventory
• Keep bar presentable and well-stocked to meet customer needs
• Promptly resolve daily cash drawer discrepancies
• Polish glassware, bus tables and remove debris from customer facing areas
• Adhere to state laws regarding alcoholic beverage services and customer regulations
• Promptly assist servers with specialty drink orders
• Upsell menu items driving up per sale revenues and maximizing profits
• Handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
• Operate efficiently in high-volume setting to prepare and serve more than 30 drinks per hour
• Set up tableware, liquor and other necessary supplies for special events
• Set up bar for operation, obtain cash bank and stock service bar
• Recruit and train new staff on drink preparation, product promotion, garnish preparation, upsell techniques and sanitation protocol
• Exceed daily sales goals
• Design promotions on seasonal menu items, drinks and cocktail offerings each month
• Decrease waste following strict recipes and drink measurements
• Serve high customer volumes during special events, nights, and weekends
• Cultivate warm relationships with regular customers
• Display enthusiasm and promote excellent service to customers successfully increasing referrals and walk-in business
• Observe servers to provide feedback and coaching in areas requiring improvement
• Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
• Regularly study menu and promotions to be able to make recommendations on specific items according to preferences and food allergies
• Use slow periods to restock supplies, ice, trays and delivery bags
• Supervise dining table set-up
• Manage reservation for large group events
• Coordinate to-go order preparations

• Manage successful ecommerce business supported by many satisfied customers
• Promote business via social media to generate leads and maximize brand presence
• Advertise products and services online via social media and through traditional campaigns to target ideal consumers
• Design business plan to define concept and establish short and long-term goals and strategies
• Fulfill customer shipping needs by completing all purchase orders and customer invoices
• Research trends and current innovations to determine competition and develop competitive price points
• Achieved top ratings on eBay
• Open and file all required LLC documents with the IRS while maintaining all local and federal laws regarding licensing and taxes

• Managed a wide variety of confidential matters
• Conducted family coaching sessions
• Advised battalion leaders
• Provided suicide prevention counseling
• Provided general grief counseling
• Expected to maintain composure in high stress situations
• Developed advanced leadership abilities

• Collected and compiled data to update various internal reports
• Fulfilled Human Resources responsibilities by assisting new employees with onboarding documentation and orientation
• Managed pre-employment and post-accident drug screenings
• Managed AP, AR, PO's, billing, balanced books, totaled checks and fulfilled bank runs all while maintaining pristine records and assisting accounting department on various invoices that needed additional reconciliation
• Maintained vendor contracts and licensing data
• Managed timesheets and payroll for team of 25 + professionals
• Worked alongside project managers to assist with employee conflicts that required HR intervention
• Assisted Project Managers on various government contracts that required attention to detail
• Implemented project management processes to overcome obstacles and increase team productivity resulting in better trained, more efficient staff

• Recorded expenses and maintained accounting records
• Worked with supervisors and management to maintain status reports and update information for client projects
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
• Prepared employee schedules on weekly basis
• Enforced departmental policies and procedures
• Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors
• Coordinated travel arrangements by booking airfare, hotel and ground transportation

• Handled customer relations issues enabling quick resolution and client satisfaction
• Mediated customer concerns with warranty department
• Resolved customer issues quickly to close deals and boost client satisfaction
• Conducted team meetings to reinforce goals and objectives
• Enforce company policies and procedures
• Managed sales at multiple jobsites resulting in increased revenue for the company
• Met with clients, delivered presentations, and educated consumers on company products and features
• Cold calls to incoming potential builders coming into the area with newly acquired building permits generating over 100K in sales