Danielle Sullivan
Beacon,NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
First Presbyterian Church of Beacon
Beacon, New York
01.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Proofread content for typo-free emails and documentation.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Booking Agent/Customer Service Representative
Gillahouse
Brooklyn, NY
11.2001 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled customer inquiries and suggestions courteously and professionally
- Processed customer service orders promptly to increase customer satisfaction
Customer Service Representative
Bay Ridge Animal Hospital
Brooklyn, NY
09.2009 - 05.2013
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Computed accurate sale prices for purchased transactions
- Managed quality communication, customer support and product representation for each client
- Worked under strict deadlines and responded to service requests and emergency call outs
- Provided primary customer support to internal and external customers
Lead Receptionist/Customer Service Representative
Animal Kind Veterinary Hospital
brooklyn, NY
05.2003 - 08.2005
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account related questions
- Managed clerical needs of company employees, including copying, faxing, and file management
- Processed customer service orders promptly to increase customer satisfaction
- Responded to telephone inquiries from clients,vendors and the public
- Generated shipment invoices, prepared packages and set up courier deliveries for clients
Education
High School Diploma -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Customer Relations
- Active Listening
- Problem-Solving Ability
- Professional Telephone Demeanor
- Multi-Line Telephone Operation
- Conflict Resolution
- Mail handling
- Filing
- Research
- Calendar Management
- Invoice Processing
- Scheduling
- Office Administration
- Appointment Scheduling
- Highly organized
- Calendaring
- Multi-line telephone system operation
- Social Media Management
- Proofreading
- Negotiation
- Relationship Building
Timeline
Administrative Assistant
First Presbyterian Church of Beacon
01.2024 - Current
Customer Service Representative
Bay Ridge Animal Hospital
09.2009 - 05.2013
Lead Receptionist/Customer Service Representative
Animal Kind Veterinary Hospital
05.2003 - 08.2005
Booking Agent/Customer Service Representative
Gillahouse
11.2001 - 09.2018
High School Diploma -
LaGuardia Community College of The City University of New York
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