DANIELLE SUMMERVILLE
Suffolk,VA
Summary
Dynamic insurance professional with extensive experience, excelling in claims resolution, and client relationship management. Proven ability to enhance workflow efficiency and ensure compliance with regulations. Skilled in data analysis and effective communication, driving successful outcomes in policy underwriting and claims processing. Committed to delivering exceptional service and support.
Overview
19
19
years of professional experience
Work History
OFFICE MANAGER, SENIOR INSURANCE AGENT
State Farm
Chesapeake, VA
08.2023 - Current
- Oversee day-to-day operations of the agency, including staff supervision, compliance oversight, client relationship management, and policy underwriting.
- Train and mentor new agents on P&C; and Life products and claims protocols.
- Lead office performance initiatives, manage financial reporting, and ensure adherence to state and federal insurance regulations.
- Support claims intake and escalation to improve workflow efficiency.
- Serve as a liaison between clients and claims department, streamlining communication and improving resolution timelines.
PROPERTY CLAIMS ADJUSTER
USAA
Chesapeake, VA
02.2020 - 08.2023
- Examine policyholder coverage requirements for claims coverage and policy limits.
- Support claims investigations by monitoring workflow and collecting electronic information (e.g., financial records, business transactions).
- Search online/automated databases and retrieve pertinent information for cases.
- Conduct investigations, assessments, and resolution of claims; interpret federal and state regulations.
- Provide recommendations for the approval or denial of complex claims to support timely, fair outcomes.
- Communicate claim expectations and policy terms with members and stakeholders; maintain comprehensive file documentation.
- Demonstrate knowledge of privacy requirements; uphold meticulous record-keeping aligned with regulations.
- Estimate construction costs using Xactimate to determine repair and rebuilding expenses.
- Review police reports, repair estimates, property damage, and professional analyses to verify or deny coverage.
- Engage with contractors and other parties to discuss and enforce essential terms of contracts.
INSURANCE AGENT
State Farm
Chesapeake, VA
10.2017 - 02.2020
- Apply knowledge of insurance compliance regulations; ensure adherence to state and federal guidelines.
- Oversee contract administration processes including endorsements and policy documentation.
- Deliver customer service by addressing inquiries, resolving issues, and advising on coverage options.
- Drive sales initiatives; identify needs and tailor coverage solutions.
- Implement renewal strategies; discuss coverage options and negotiate terms to support retention.
- Manage bank deposits and financial transactions in alignment with accounting procedures.
- Guide claims submission and settlement processes; conduct research and analysis for fair resolutions.
- Utilize underwriting expertise to evaluate risk and determine appropriate coverage levels.
- Stay informed on industry trends to recommend enhancements to policyholders.
- Assist with interviews and training to support a knowledgeable sales team.
UPPER ELEMENTARY TEACHER
Ghent Montessori School
Norfolk, VA
08.2013 - 06.2017
- Design and deliver instruction to facilitate student academic and social development.
- Prepare documentation to communicate progress and challenges to parents/guardians.
- Create welcoming learning environments and adapt instructional methods to student needs.
- Supervise students to ensure safety and well-being; follow school and area guidelines.
- Assess progress using tests, oral assessments, and other evaluative methods.
INSURANCE AGENT
GEICO
Virginia Beach, VA
12.2006 - 12.2012
- Use CRM tools to maintain client records, track renewals, and manage client relationships.
- Apply insurance compliance knowledge to provide comprehensive solutions in multiple lines.
- Support customers across motorcycles, boats, jet skis, and RVs.
- Improve retention by aligning service with customer needs and market demands.
- Promote policies by explaining plan features and advantages versus alternatives.
- Customize programs to address individual risk profiles and ensure comprehensive coverage.
- Maintain ongoing education and licensing requirements for all 50 states.
Education
Master of Arts - Business Contract Law Concentration
Regent University
Virginia Beach, VA12.2022
Bachelor of Science - Interdisciplinary Studies
Norfolk State University
Norfolk, VA05.2021
Skills
- Claims resolution
- Effective communication
- Research capabilities
- Report preparation
- Effective time management
- Organizational prowess
- Planning and coordinating meetings
- Data analysis
- Attention to detail
- Project support
- Financial tasks
- Records maintenance
- Data privacy
- Risk management
- Governance
- Microsoft Word
- Xactimate
Timeline
OFFICE MANAGER, SENIOR INSURANCE AGENT
State Farm
08.2023 - Current
PROPERTY CLAIMS ADJUSTER
USAA
02.2020 - 08.2023
INSURANCE AGENT
State Farm
10.2017 - 02.2020
UPPER ELEMENTARY TEACHER
Ghent Montessori School
08.2013 - 06.2017
INSURANCE AGENT
GEICO
12.2006 - 12.2012
Master of Arts - Business Contract Law Concentration
Regent University
Bachelor of Science - Interdisciplinary Studies
Norfolk State University