Danielle Swarnes
Acworth,GA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
24
24
years of professional experience
Work History
Claims Specialist Risk Management
HOA Brands- Hooters
2024.01 - Current
- Experience with Workers Compensation, General Liability, and Texas Non-subscriber claims
- Assist with claims management for corporate restaurant locations throughout the United Sates
- Exceptional knowledge of insurance contracts, coverages, claims management programs, and related medical and legal terminology
- Support the establishment of policies and procedures to ensure compliance with state regulations
- Coordinate with outside counsel as needed on claim litigation
- Strong grasp of a variety of claim processing rules and guidelines
- Excellent skills in analyzing legal documents and medical records
- Outstanding proficiency with Microsoft Office applications such as Word, Access, and Excel
- High problem-solving and organizational skills
- Proven ability to self-motivate and work independently
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Store Manager
Starbucks Coffee Company
2001.01 - Current
- Recruiting focused on planning, sourcing talent, and hiring for development into leadership roles
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Onboarded, and developed 10 successful General Managers
- Strong business acumen in assessing store and Multi- unit performance including gross margin by identifying trends to improve results
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Payroll and Benefits implementation using HRIS integration
- Support a team of 40 employees consisting of 4 Assistant Store Managers, 7 Shift Supervisors, and 29 employees
- Role model of change leadership needed for peers to be aligned with company standards while supporting multiple locations
- Operate and lead a facility of 2.3 million dollars in operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH08.2024
B.S. Math/Computer Systems -
SUNY Purchase College
Purchase, NY05.2005
Skills
- Claims Processing
- Claims Investigation
- HR Policies Implementation
- Verbal Communication
- Policy Interpretation
- Time Management
- Decision-Making
- Customer Service
Awards
- Mary C. Corbin award for community service to Soldiers in the United States Army.
- Awarded Manger of the Quarter in 2017, 2019, 2021, 2022
- Presidential Deans List Southern New Hampshire 2021-2022, 2022-2023, 2023-2024
volunteer work
Rehabilitating and socializing animals for the use of animal therapy with people with special needs and senior citizens.
Provide food, personal hygiene, clothes and reading material for the homeless.
Timeline
Claims Specialist Risk Management
HOA Brands- Hooters
2024.01 - Current
Store Manager
Starbucks Coffee Company
2001.01 - Current
Master of Science - Human Resources Management
Southern New Hampshire University
B.S. Math/Computer Systems -
SUNY Purchase College
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