Danielle Tanner
Fort Wayne,IN
Summary
Dental Office Professional leveraging extensive experience in revenue cycle management and patient relations. Streamlined billing processes and staff training initiatives, resulting in improved cash flow and enhanced customer satisfaction. Proven ability to manage multi-office operations while ensuring compliance and delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Agent Passenger Service
Trego-Dugan Aviation
11.2025 - Current
- De-escalated passenger frustrations during flight delays, cancellations, or oversold flights by rebooking and providing solutions within company guidelines, enhancing customer satisfaction.
- Assisted with flight boarding, verified boarding passes, made public address announcements, and managed boarding queues to ensure on-time departures.
- Verify passenger identification and travel documents.
- Managed point-of-sale transactions at retail location, ensuring accurate processing and customer service.
Insurance Coordinator / Dental Assistant
Blair Dental
Fort Wayne, IN
08.2024 - Current
- Manages insurance verification, claim submissions, and patient billing and refunds.
- Processed insurance claims to facilitate timely reimbursements for patients and support office revenue.
- Researched and resolve unpaid or denied claims to enhance revenue recovery.
- Assisted patients with setting up payment plans and collecting outstanding co-pays, improving overall office cash flow.
- Credentialed doctors with various insurance companies across multiple locations to expand patient access to services.
- Validated insurance and advised patients of benefits and coverage.
- Developed training materials for staff on insurance processes and policies.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Instructor of Dental Assisting
Accelerated Academy
08.2024 - 07.2025
- Led engaging lectures and clinical lab classes, facilitating student understanding and participation.
- Developed course materials, led lectures, managed classroom dynamics, and coordinated with administration to enhance student learning experience.
- Facilitated effective communication with students and administration staff to support educational goals.
- Reviewed class checklists and ensured completion of all tasks to maintain course standards.
- Record grades, attendance, and evaluations in the learning management system.
Revenue Cycle Manager
Harrison Dental Group
Fort Wayne, IN
10.2023 - 07.2024
- Managed billing and revenue cycle functions, processed payments, and handled accounts receivable to ensure timely revenue collection.
- Maintained processes for clinical and admin staff that enhanced cash flow management.
- Developed standard operating procedures that improved efficiency and quality for clinical and admin staff, minimizing errors.
- Developed policies for effective patient payment collections.
- Coordinated between various departments such as front desk staff, clinical staff and doctors.
- Maintained updated records in credentialing databases and systems.
- Communicated with providers regarding documentation requirements and status updates.
- Processed re-credentialing applications for existing providers according to contractual requirements.
- Conducted background checks on potential providers utilizing various resources including state licensing boards, CAQH and ADA.
- Trained staff on revenue cycle best practices and software tools.
Office Manager
Harrison Dental Group
Fort Wayne, IN
01.2019 - 09.2023
- Promoted from Lead Dental Assistant to Office Manager based on performance and demonstrated expertise.
- Facilitated daily operations for doctors, staff, and patients, ensuring smooth workflow and effective communication.
- Managed and developed staff through training and ongoing support, fostering a collaborative work environment.
- Coordinated with patients to reconcile past due payments and create payment plans, improving collection rates and reducing aging accounts receivable.
- Communicated calmly and empathetic with patients experiencing pain, distress, and understanding treatment plans and insurance.
- Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Developed and implemented credentialing policies and procedures to improve workflow.
- Scheduled or conducted new employee orientations.
Education
General Studies -
Indiana University Fort Wayne
Fort Wayne, IN05-2020
Certified Dental Assistant with Expanded Functions -
Indiana University School of Dentistry
Indianapolis, IN05-2012
Skills
- Accounts receivable
- Patient records management
- Credentialing specialist
- Customer service expertise
- Insurance verification
- Revenue management
- Task prioritization
- Team collaboration
- Treatment planning
Timeline
Agent Passenger Service
Trego-Dugan Aviation
11.2025 - Current
Insurance Coordinator / Dental Assistant
Blair Dental
08.2024 - Current
Instructor of Dental Assisting
Accelerated Academy
08.2024 - 07.2025
Revenue Cycle Manager
Harrison Dental Group
10.2023 - 07.2024
Office Manager
Harrison Dental Group
01.2019 - 09.2023
General Studies -
Indiana University Fort Wayne
Certified Dental Assistant with Expanded Functions -
Indiana University School of Dentistry