Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
DANIELLE TAYLOR

DANIELLE TAYLOR

Boerne,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Quality Analyst

TaskUs
10.2019 - 04.2023
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Defined and implemented quality initiatives to reduce risk.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Administered quality audits weekly and assessed results to inform corrective action measures.

Social Media Manager

National Ovarian Cancer Coalition SA Chapter
01.2017 - 12.2019
  • Research audience preferences and discover current trends
  • Create engaging text, image and video content
  • Design posts to sustain readers’ curiosity and create buzz around fundraising events
  • Stay up-to-date with changes in all social platforms ensuring maximum effectiveness
  • Facilitate online conversations with members and respond to questions.
  • Cultivated strong corporate image and identity with clear branding.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Managed editorial calendars and rescheduled PR events and meetings.

Senior Service Consultant/Virtual Team

Wayfair
08.2018 - 04.2019
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Recruitment Specialist

J.Crew Inc
04.2015 - 07.2017
  • Explored new recruitment channels to provide recommendations to the recruiting manager
  • Assisted in developing and facilitating new-hire orientations
  • Updated key human resource metrics, including turnover and terminations.
  • Hired employees and initiated new hire paperwork process
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Promptly corresponded with applicants and coordinated and conducted interviews.

Client Specialist

J.Crew
09.2014 - 12.2016
  • Address client's concerns regarding order/shipping inquiries and product information via phone, email and LiveChat.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Diagnosed and resolved technical challenges for customers to facilitate online order process.
  • Replied to information requests through Cisco CRM to foster seamless customer service experience.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives.
  • Utilized various analytics tools to track customer behavior and optimize website layout.

Education

Bachelor of Arts - Communications, Sociology, progess

Texas A&M University

Skills

  • Sampling
  • Writing
  • Requirements Traceability Matrix (RTM)
  • Training Implementation
  • Reading Comprehension
  • Support Case Resolution
  • Audit Processes
  • Quality Control Analysis
  • Constructive Feedback
  • Project Management

Timeline

Quality Analyst

TaskUs
10.2019 - 04.2023

Senior Service Consultant/Virtual Team

Wayfair
08.2018 - 04.2019

Social Media Manager

National Ovarian Cancer Coalition SA Chapter
01.2017 - 12.2019

Recruitment Specialist

J.Crew Inc
04.2015 - 07.2017

Client Specialist

J.Crew
09.2014 - 12.2016

Bachelor of Arts - Communications, Sociology, progess

Texas A&M University

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DANIELLE TAYLOR