Eagle Soft
Years of Professional Executive Experience
Hi, I’m
Danielle Taylor
Clare,MI
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Organized Operations Leader known for managing clinical settings with high success rate. Confident leader with strong communication skills and in-depth knowledge of conflict management, processes and systems. Proficient in managing relationships with employees.
Overview
11
Work History
SDPA Management
Chief Operating Officer
01.2021 - Current
Job overview
- Evaluated office performance by analyzing and interpreting data and metrics.
- Oversaw operations and coordinated with direct reports to increase growth of 2 million dollars over 2 year span.
- Increased EBITDA % and maintained profitable margins.
- Collaborated with C-Suite and direct reports to bring team approach to all projects.
- Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Developed quarterly business plans to evaluate cost projections.
- Identified and pursued business development opportunities to grow organization and increase revenue.
My Community Dental Centers
Director of Operations
06.2020 - 01.2021
Job overview
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals and production milestones through formalized training plans, coaching and mentoring management for up to 300 employees.
- Modernized and improved operational procedures to increase productivity and profitability in 34 centers.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
My Community Dental Centers
Regional Manager
01.2016 - 06.2020
Job overview
- Devised processes to boost long-term success and increase profit levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 10 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Education
Saginaw Valley State UniversityBay City, MI
Master of Health Administration from Health Administration
05.2012
Ferris State UniversityBig Rapids, MI
Bachelor of Science from Applied Science
05.2010
Skills
- Executive Leadership
- Relationship and Team Building
- Complex Problem Solving
- Judgement and Decision Making
- Integrity and Transparency
- Effective Communicator and Public Speaker
- Planning and Execution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 100-300 staff members.
- Collaborated with team of 5 in the development of a hybrid DSO.
- Documented and resolved client/patient confrontation which led to 5 star ratings.
- Continued to grow the company with mergers and acquistions.
Certification
- COO- Chief Operations Officer
- Licensed Registered Dental Hygienist
- Certification in Conflict Resolution
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureTeam Building / Company Retreats401k match4-day work weekSoftware
Dentrix
Denticon
Sage
Languages
English
Full Professional
Timeline
Chief Operating Officer
SDPA Management
01.2021 - Current
Director of Operations
My Community Dental Centers
06.2020 - 01.2021
Regional Manager
My Community Dental Centers
01.2016 - 06.2020
Saginaw Valley State University
Master of Health Administration from Health Administration
Ferris State University
Bachelor of Science from Applied Science
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