Danielle Taylor
Interlachen,FL
Summary
Driven certified pharmacy technician with proven track record, and success, in building strong relationships with patients and coworkers. Proficient in assisting pharmacists with meeting patient needs, maintaining confidential records, and supporting quality improvement and pharmacy procedure changes. Safety-oriented and well-organized. Ability to work with little to no supervision in fast paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inpatient Pharmacy Technician (FT:40)
Department of Veterans Affairs
06.2023 - Current
- Manage multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Support the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Develop strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Perform monthly inspections to assigned areas to ensure proper storage of medications and soon to expired drugs are removed. Completes inspection reports in compliance with regulatory requirements
- Compound and/or reconstitute sterile product preparations. This includes calculating and compounding applicable dosage concentrations of compounded drugs or solutions for final pharmacist verification..
- Upholds a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy
Medication Reconciliation Technician
HCA North Florida Hospital
12.2021 - 06.2023
- Under the general supervision of the clinical pharmacist, obtain a complete and accurate personal medication history for patients admitted to the facility, or still in the emergency department and likely to be admitted
- Utilize available resources for medication histories, including but not limited to, patient/family interview, medication lists, outpatient pharmacies, and physician office records
- Verify/update information for each medication, including drug name, dose, route, frequency, indication and date/time last taken
- Verify/update patient allergy, adverse drug reactions, preferred pharmacy, and primary care physician information in the electronic medical record system
- Identify discrepancies and/or medication adherence concerns during medication history process and make clarifications with the patient and prescribers as needed
- Communicate relevant information and/or discrepancies identified via the medication history process with the pharmacist and facility providers who are, or will be, involved in the patients care.
Clinical Pharmacy Technician
Optioncare Health
09.2020 - 11.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Helped clinical pharmacist clear problematic prescriptions and address patient questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Senior Pharmacy Technician
Walgreens Boots Alliance
02.2017 - 09.2020
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated directly with doctors offices via telephone, fax, and email.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Collected co-payments or full payments from customers.
People Readiness Coach
Walgreens Boots Alliance
03.2018 - 05.2019
- Gathered and organized supplementary material to support structured lessons.
- Developed and recorded videos for use in later courses or by remote learners.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recognized talented staff to fill key positions and maximize productivity.
- Monitored participant workflow and behaviors throughout training process.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Analyzed and interpreted store trends to facilitate planning.
Pharmacy Technician
Kmart
11.2012 - 02.2017
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current information such as medications and insurance details.
Education
Some College (No Degree) -
Saint John's River State College
Palatka, FLHigh School Diploma - General Studies
Interlachen High School
Interlachen, FL05.2004
Skills
- Project Management
- Technical and Professional Writing
- New Hire Onboarding
- Teamwork and collaboration
- Strong Time management skills
- Problem-solving abilities
- Staff Development
- Organization and Prioritization
- Medication Documentation
- Advanced Math Skills
- Labeling and packaging
- IV compounding
- Team leadership
- Decision-making
- Strong Verbal communication Skills
Certification
- Certified Pharmacy Technician (CPhT)
- Registered Pharmacy Technician (RPhT)
Timeline
Inpatient Pharmacy Technician (FT:40)
Department of Veterans Affairs
06.2023 - Current
Medication Reconciliation Technician
HCA North Florida Hospital
12.2021 - 06.2023
Clinical Pharmacy Technician
Optioncare Health
09.2020 - 11.2021
People Readiness Coach
Walgreens Boots Alliance
03.2018 - 05.2019
Senior Pharmacy Technician
Walgreens Boots Alliance
02.2017 - 09.2020
Pharmacy Technician
Kmart
11.2012 - 02.2017
High School Diploma - General Studies
Interlachen High School
Some College (No Degree) -
Saint John's River State College
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