Danielle Bogachoff
Sarasota,FL
Summary
Highly professional and results-driven, well-prepared to take on the role of Office Manager. Expertise lies in team collaboration and adaptability to changing needs, making a reliable asset to any organization. Excels in administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills, able to drive success in fast-paced environments and consistently exceed targets. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Exceptional communication and project management skills, detail-oriented and thrives in fast-paced environments where can handle multiple tasks effectively and efficiently. Takes a proactive approach to identifying and addressing issues, always optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Panhandle Cleaning & Restoration
10.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Executive Assistant
Mister Window
10.2019 - 07.2022
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Team Lead
Consumer Testing Laboratories
09.2014 - 10.2018
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Responsible for over 150 of the company’s top supplier accounts
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
Administrative Assistant
Arvest Corporate Offices
01.2011 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Administrative Assistant
Business Solutions Inc
08.2008 - 01.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Management And Leadership
State College of Florida
Bradenton, FL05-2027
Certification - Administrative Assistant
Northwest Technical Institute
Springdale Arkansas05-2010
Skills
- Client Support
- Workplace Organization
- Proficient in Organizational Management
- Office Operations Coordination
- Accurate Data Entry
- Client Relationship Management
- Event Scheduling
- Accounts Receivable Processing
- Office Administration
- Organized Document Handling
- Project Scheduling Expertise
- Calendar Management
- Team Leadership
- Process Optimization
- Workforce Development
- Employee Selection
- Employee Onboarding Programs
- Operational Streamlining
- Staff Onboarding
- Operational Facility Management
- Database Operations
- Logistics Coordination
Certification
- Microsoft Office Specialist (MOS) Certification
- Administrative Assistant NTI Certification
- Salesforce Administrator Certification – Salesforce.com, Inc.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementFlexible work hoursCompany CultureWork-life balancePersonal development programsHealthcare benefitsPaid time offQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Office
Outlook
Salesforce
Encircle
PSA
Quickbooks
Timeline
Office Manager
Panhandle Cleaning & Restoration
10.2023 - Current
Executive Assistant
Mister Window
10.2019 - 07.2022
Customer Service Team Lead
Consumer Testing Laboratories
09.2014 - 10.2018
Administrative Assistant
Arvest Corporate Offices
01.2011 - 08.2013
Administrative Assistant
Business Solutions Inc
08.2008 - 01.2011
Bachelor of Science - Management And Leadership
State College of Florida
Certification - Administrative Assistant
Northwest Technical Institute
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