Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Danielle T. Brooks

Hiram,GA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Sales Professional

Comcast
11.2022 - Current
  • Minimize escalations.
  • Took on the role of TNPS Captain, to build and keep moral.
  • Acted as a liaison between reps and management.
  • Coordinate events team outings and keep all back office boards organized and up to date.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service, money handling and organizing strategies.

Collections Manager

Sequium Asset Solutions
03.2019 - 10.2022
  • Maintain QA and Compliance standards, help train new hires, tend to all Google Docs associated with Conns business, create and keep up with stats, deal with customer escalations
  • Meet QA standards and score an 85% or above, follow all Compliance Rules, properly code and notate accounts, perform debit and credit equations to help Ext Department, and Disposition correctly in Livevox
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Assisted in vetting and the hiring of new employees.

Office Assistant

Dare to Dream Events
01.2017 - 01.2019


  • Along with having great customer service, I had to be able to work in a fast paced environment and able to adapt to change
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Input data into spreadsheets and databases.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Sales Manager

AT&T Inc.
12.2012 - 11.2016
  • Safeguarding company assets, teaching Android classes, selling plans, accessories, and devices.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Sales Consultant

Verizon Wireless
08.2010 - 06.2012
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Responded to telephone and in-person requests for information.
  • Built relationships with customers and community to promote long term business growth.

Server/Trainer

Hooters
10.2006 - 03.2009


  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Education

Bachelor of Science - Therapeutic Recreation

Benedict College
Columbia, SC
01.2009

Skills

  • Objection handling
  • Sales expertise
  • Closing Techniques
  • Customer Relationship Building
  • Administrative Skills
  • Maintaining files
  • Conflict Management
  • Employee Onboarding
  • Staff education and training
  • Recruitment
  • Assessing performance
  • Employee Engagement
  • Data Entry
  • Fast Typing Speed
  • Accuracy and Attention to Detail
  • Strong Problem Solver
  • Professional and mature

Awards

  • 02/2012 Recognizing You Award, Exceeding quota and going above and beyond
  • 03/2012 Recognizing You Award, Exceeding quota and going above and beyond
  • 05/2013 Silver Star Quarterly Award
  • 01/2022 Silver Winner
  • 06/2023 Bronze Elite
  • 07/2023 TNPS Captain
  • 10/2023 Most Improved
  • 05/2024 Business Champion

Timeline

Sales Professional

Comcast
11.2022 - Current

Collections Manager

Sequium Asset Solutions
03.2019 - 10.2022

Office Assistant

Dare to Dream Events
01.2017 - 01.2019

Sales Manager

AT&T Inc.
12.2012 - 11.2016

Sales Consultant

Verizon Wireless
08.2010 - 06.2012

Server/Trainer

Hooters
10.2006 - 03.2009

Bachelor of Science - Therapeutic Recreation

Benedict College

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Danielle T. Brooks