Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Tenney

Fort Lauderdale,FL

Summary

To obtain a rewarding position with an established, professional, progressive company that will allow me to develop personally and professionally while contributing my experience to the successful daily operation. Analytical Terminal Manager dedicated to bolstering efficiency through increased payloads, improved customer service and equipment utilization. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Team-oriented approach to effectively support terminal efforts.

Overview

12
12
years of professional experience

Work History

Dock Operations Supervisor

Estes Express
05.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

TERMINAL MANAGER

UPS Freight/TForce Freight
03.2017 - 05.2024
  • Managed a work force of approximately 60 employees.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Fielded customer complaints and comments and rectified issues.
  • Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
  • Managed daily operations of the terminal, including staff scheduling and inventory management.
  • Developed safety protocols to ensure compliance with OSHA regulations and company policies.
  • Supervised staff performance by conducting regular evaluations, providing feedback, and taking corrective action when necessary.

TERMINAL MANAGER

UPS Freight/TForce Freight
10.2015 - 03.2017
  • Managed daily operations of the terminal, including staff scheduling and inventory management.
  • Developed safety protocols to ensure compliance with OSHA regulations and company policies.
  • Supervised staff performance by conducting regular evaluations, providing feedback, and taking corrective action when necessary.

OPERATION MANAGER

USF Holland
08.2013 - 09.2015
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Education

AA COTA -

Keiser University
Fort Lauderdale, FL

BS, Education -

Florida State University
Tallahassee, FL

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision

References

  • Des McCumbee, Service Center Manager, ESTES, 661-375-8028
  • Kelly Graham, Occupational Therapist, 661-319-1591

Timeline

Dock Operations Supervisor

Estes Express
05.2024 - Current

TERMINAL MANAGER

UPS Freight/TForce Freight
03.2017 - 05.2024

TERMINAL MANAGER

UPS Freight/TForce Freight
10.2015 - 03.2017

OPERATION MANAGER

USF Holland
08.2013 - 09.2015

AA COTA -

Keiser University

BS, Education -

Florida State University

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Danielle Tenney