Danielle Terry

• Title Examination & Document Review: Processed and reviewed title reports, deeds, liens, and other legal documents to ensure accuracy and completeness, ensuring clear property ownership and no encumbrances, which can directly relate to assessing borrower situations in loss mitigation.
• Transaction Coordination: Collaborated with clients, lenders, and legal teams to facilitate smooth closings, ensuring all necessary documentation was collected, executed, and filed, providing a strong foundation for thorough account reviews in collections.
• Lien Management & Research: Conducted detailed research on public records, identifying liens, judgments, and other encumbrances, which equipped me with the skills to analyze and resolve delinquent accounts during collections.
• Problem Solving & Risk Management: Identified and resolved discrepancies in title documents, a skill set directly transferable to resolving financial issues and payment challenges in a loss mitigation context.
• Compliance & Regulation Adherence: Maintained compliance with industry regulations, including state and federal requirements for real estate transactions, which translates to ensuring legal adherence and regulatory compliance within the loss mitigation and collections process.
• Customer Service & Communication: Managed client relationships, providing timely and clear communication regarding title matters, developing strong negotiation and customer service skills that would contribute to effective negotiations in a collections setting.

Key Achievements:

• Streamlined the title processing workflow, reducing errors and improving transaction timelines.
• Successfully identified and resolved title issues, preventing potential delays and financial losses, experience that enhances my ability to identify and mitigate risk in a collections role.

• Escrow Management & Transaction Coordination: Oversaw all aspects of escrow processes for residential and commercial transactions, ensuring accurate documentation, compliance with legal requirements, and timely disbursement of funds. These skills directly translate to managing sensitive financial accounts in loss mitigation and collections.
• Financial Analysis & Risk Mitigation: Managed large financial transactions, performing thorough risk assessments to ensure funds were disbursed accurately and in compliance with client agreements, providing a strong foundation for evaluating delinquent accounts and identifying viable mitigation solutions.
• Client & Lender Communication: Acted as the main point of contact for clients, lenders, and legal teams, facilitating clear and consistent communication to ensure all parties were informed throughout the escrow process. These communication and negotiation skills are vital for managing collections and negotiating payment plans.
• Compliance & Regulatory Adherence: Ensured all escrow transactions adhered to state and federal regulations, including RESPA (Real Estate Settlement Procedures Act) and TRID (TILA-RESPA Integrated Disclosure), providing expertise in compliance, which is directly applicable to regulatory requirements in loss mitigation and collections.
• Problem-Solving & Dispute Resolution: Addressed and resolved disputes related to escrow funds, title issues, and transaction discrepancies, building strong problem-solving skills that are essential when handling complex collection and mitigation scenarios.
• Documentation & Reporting: Maintained detailed records of escrow transactions, ensuring that all documentation was up to date and accessible for audits or legal review, providing the organizational skills necessary for maintaining accurate accounts in collections and loss mitigation.

Key Achievements:

• Successfully managed multi-million-dollar escrow accounts, ensuring accurate and timely fund transfers while mitigating risk.
• Improved escrow process efficiency, reducing errors and improving client satisfaction—skills directly applicable to improving loss mitigation processes.
• Played a key role in resolving complex transaction issues, demonstrating a strong ability to find creative solutions under pressure, essential for navigating difficult collections cases.