DANIELLE THETFORD
Inglewood,USA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Overview
18
18
years of professional experience
Work History
Strategic Sourcing Specialist
Administrative Resource Options
Los Angeles, CA
07.2021 - Current
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions
- Multi-tasked to keep all assigned projects running effectively and efficiently
- Produced high-quality brochures, flyers, four-color artwork and mailers
- Proofed all job orders, securing client approval prior to production
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Oversaw preparation of marketing copy, images, videos, emails and other collateral
Fleet Driver
Avis Budget Group
Los Angeles, CA
03.2024 - 08.2024
- Assisted with loading and unloading cargo when necessary
- Provided customer service to passengers by being courteous and helpful during travel
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns
- Reported any mechanical issues or malfunctions immediately upon discovery
- Provided exceptional customer service at each pickup and delivery location by answering questions and addressing concerns promptly and courteously
Office Assistant /General Accounting Clerk/IT Services Support Specialist
COURTCALL
Los Angeles, CA
09.2018 - 05.2021
- Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits, and checks
- Communicated with suppliers to reconcile invoice payments
- Prepared itemized statements, bills, or invoices, and recorded amounts due for items purchased or services rendered
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into the accounting system
- Directed clients to appropriate accountants, answered phone calls, and replied to office emails for excellent customer service
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in person to provide information
- Handled high-volume paperwork, and collaborated with administrators to resolve invoicing and shipping problems
- Managed virtual machines used for testing purposes or hosting services and applications
- Conducted regular maintenance checks on computers, servers, and other IT equipment
- Provided technical support for users experiencing hardware or software issues
- Created user accounts, set up permissions, and monitored system security
- Used remote login tools to assist clients with technical and product questions
Shuttle Driver /Customer Service Representative
FEDEX EXPRESS
Marina Del Rey, CA
12.2018 - 06.2020
- Answered customer questions regarding shipments
- Processed payments by accepting cash, checks and credit card payments
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations
- Obtained required documentation to move cargo onward
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
- Received deliveries, scanned packages and updated orders in internal database
- Lifted materials of varied weights on regular basis
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
Customer Service Associate
FEDEX OFFICE
Los Angeles, CA
02.2014 - 12.2018
- Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers
- Completed minor machine repairs and placed equipment service calls for routine maintenance
- Enabled printing by loading materials and setting inking mechanisms to complete work orders
- Adjusted equipment and computer interface to print various sized projects using different paper stocks
- Interpreted PSO information to complete jobs per required specifications
- Downloaded files to manipulate with applications, including Photo Shop and Adobe Acrobat
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting
- Printed customized office documents such as envelopes, newsletters, business cards and programs
- Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Checked customer orders, labeling and documentation prior to shipment to avoid delays
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
Copy Specialist
OFFICE DEPOT
Los Angeles, CA
07.2013 - 01.2014
- Prioritized workload to achieve maximum output and meet customer deadlines
- Adjusted equipment and computer interface to print various sized projects using different paper stocks
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs
- Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies
Mail Handler
USPS, United States Postal Service
Los Angeles, CA
10.2011 - 12.2011
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Operated mail processing equipment and manually sorted mail
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes
Cashier
Walmart
Los Angeles, CA
02.2007 - 04.2010
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register, collected payments and provided accurate change
- Properly verified customer identification for alcohol or tobacco purchases
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
Education
High School Diploma -
WESTCHESTER HIGH SCHOOL
Los Angeles, CA06.2005
Skills
- Verbal and Written Communication
- Administrative Support
- Data Entry and 10-Key
- Billing and Invoicing
- Attention to Detail
- Proactive and Self-Motivated
- Customer Service
- Microsoft Excel
- Collections and invoice processing
- Invoicing and collections
- Account reconciliation
- Clerical support
- Invoice processing
- General ledger accounting
- Goals and performance
- Relationship management
- Customer engagement and support
- Workflow coordination
- Upselling
References
References available upon request.
Timeline
Fleet Driver
Avis Budget Group
03.2024 - 08.2024
Strategic Sourcing Specialist
Administrative Resource Options
07.2021 - Current
Shuttle Driver /Customer Service Representative
FEDEX EXPRESS
12.2018 - 06.2020
Office Assistant /General Accounting Clerk/IT Services Support Specialist
COURTCALL
09.2018 - 05.2021
Customer Service Associate
FEDEX OFFICE
02.2014 - 12.2018
Copy Specialist
OFFICE DEPOT
07.2013 - 01.2014
Mail Handler
USPS, United States Postal Service
10.2011 - 12.2011
Cashier
Walmart
02.2007 - 04.2010
High School Diploma -
WESTCHESTER HIGH SCHOOL
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