Danielle Thomas
Mount Vernon,NY
Summary
Administrative & Customer Service Professional Accomplished administrative and customer service specialist with over six years of experience in database administration, staff training, sales, customer service, and management. Adept at managing classroom operations, enhancing customer engagement, and leading teams to achieve organizational success. Proven ability to foster strong relationships with families, staff, and clients while ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Lead Preschool Teacher
Learning Experience
02.2024 - Current
- Manage daily classroom operations to ensure a safe, nurturing, and stimulating learning environment forstudents
- Implement L.E.A.P curriculum tailored to developmental needs of children from infancy to preschool, promoting positive engagement and behaviors for school readiness
- Communicates regularly with parents and caretakers through in person discussions and the TLE mobile application, sharing their child’s progress, adventures, and achievements each day
- Weekly digital lesson planning
- Builds strong relationships with all families and colleagues
- Leads less experienced teachers and models positive behaviors, while also providing feedback
- Assist with monthly bulletin board, to showcase students achievements and inform families of upcoming events
Sales and Service Manager
Goldfish Swim School
10.2021 - 02.2024
- Daily focus on membership sales and conversion
- Manage accounts for over 3000+ customers accounts
- Greet children and their families upon arrival; assist them with check-in, account, and payment processes
- Create and manage weekly customer outreach via SMS
- Handle high volume incoming/outgoing phone calls
- Manage multitude of reports for analysis of the businesses successes and opportunities
- Record detailed notes into the student database to ensure quality communication and execution between the clients and staff
- Problem solve customers' issues while providing excellent customer service
- Manage staff hiring, onboarding, training, scheduling, and events
- Plan and execute Marketing opportunities and outreach
- Conduct Water Safety events across New Rochelle and surrounding towns.
Billing Manager
Kenia Wellness
12.2018 - 01.2023
- Create and send weekly medical billing statements to patients for two physicians
- Organize and update patient charts
- Manage billing and insurance
- Process payments for clients
- Communicate and work with patients to rectify outstanding balances
- Make calls to insurance companies regarding patient’s eligibility and claims
- Assist with patient’s questions and concerns regarding billing
- Data entry using Google Spreadsheet and Google Calendar
- Proficient in use of Practice Fusion
- Set up consultations and appointments with potential clients
- Bookkeeping
- Assist in managing practice’s Zocdoc account
Center Manager
Kumon
08.2017 - 09.2022
- Open/Close facility on daily basis
- Answering center telephones/emails
- Scheduling classes and new family orientations
- Tuition / Quickbooks Management
- Assisted in organizing center meetings and events
- Maintained employee and students’ files
- Inventory/ Ordering of supplies
- Assisted in lesson planning
- Parent Communication Leader - point of contact for daily parent communications
- Created and managed outgoing bulk email messages
- Assisting in conducting new family orientations and parent conferences
- Staff management
- Trained 2 administration assistants during a period of the company’s increase in business
- Continued essential work tasks both in-person and remotely throughout the COVID -19 pandemic to help with the company's stability and customer satisfaction despite the crisis.
Education
Associates - Early, Early Childhood Education
Westchester Community College
White Plains, NYSkills
- Leadership
- Communication
- Building relationships
- Computer literacy
- Billing
- Google suite
- Training and Development
- Administrative tasks
Timeline
Lead Preschool Teacher
Learning Experience
02.2024 - Current
Sales and Service Manager
Goldfish Swim School
10.2021 - 02.2024
Billing Manager
Kenia Wellness
12.2018 - 01.2023
Center Manager
Kumon
08.2017 - 09.2022
Associates - Early, Early Childhood Education
Westchester Community College
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