Danielle Thomas
New Albany,IN
Summary
Dynamic customer service professional with a proven track record at Holiday Inn Express Hotel, excelling in problem-solving and attention to detail. Recognized for enhancing guest satisfaction through effective communication and efficient service. Adept at managing high-pressure situations while maintaining professionalism, ensuring a welcoming environment for all visitors.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
Spectrum
03.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Infant Teacher
Child Care Partners
03.2020 - 07.2023
- Developed strong working relationships with team members, fostering a positive work environment.
- Kept classroom and feeding areas clean, neat, and safe.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
Correctional Officer
Blackwater River Correctional Facility
11.2018 - 08.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Lead Teacher
St. Ann’s Discovery School
06.2017 - 08.2019
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Cashier
AMC Movie Theater
06.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL05.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Work prioritization
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
10.2023 - Current
Customer Service Representative
Spectrum
03.2023 - 10.2023
Lead Infant Teacher
Child Care Partners
03.2020 - 07.2023
Correctional Officer
Blackwater River Correctional Facility
11.2018 - 08.2019
Lead Teacher
St. Ann’s Discovery School
06.2017 - 08.2019
Cashier
AMC Movie Theater
06.2016 - 03.2018
High School Diploma -
Pine Forest High School
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